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Thanks, Mariah – but it’s not you, it’s us

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Thanks, Mariah – but it’s not you, it’s us

We love the classics, but we know that the same old festive tracks can get repetitive year after year – so we’ve created a comprehensive Spotify playlist of less well-worn holiday songs.

The top music moments of 2021

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The top music moments of 2021

We almost can’t believe it’s almost time for another New Year, but looking back on 2021 we’ve realised that it was a year packed with great songs and important music milestones.

Whose audio was awesome in 2021?

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Whose audio was awesome in 2021?

Across the world, brands big and small are using audio ever more effectively; as 2021 draws to a close, we wanted to take a look back over the last 12 months and give credit where it’s due.

Where voice can add value to the customer experience

Guides & explainers

Where voice can add value to the customer experience

We’ll help you identify the right voice artist for your business and help you script what to say – so where should you be using it, and why?

What makes a good podcast host?

Guides & explainers

What makes a good podcast host?

Who should it be? Should it be the boss? We’ve put together this short guide to help you identify the best person (or people) for the job.

Ensuring we have the right voice for your brand

News & announcements

Ensuring we have the right voice for your brand

Over the years, we’ve built up a comprehensive roster of professional voiceover artists around the globe. But we’re not done yet…

Research reveals telephone remains customers’ preferred method of contact

Research & analysis

Research reveals telephone remains customers’ preferred method of contact

Our new survey of consumers across the US, UK and Australia has revealed that the telephone remains their overwhelmingly preferred method of contact when getting in touch with businesses.

Callers unimpressed by customer experience during pandemic, research finds

Research & analysis

Callers unimpressed by customer experience during pandemic, research finds

New research commissioned by PHMG has revealed that telephone usage is up significantly over the last 12 months, with consumers choosing the phone over chatbots and social media.

Bad hold music causing complaints, say business owners

Research & analysis

Bad hold music causing complaints, say business owners

A poll of business owners commissioned by PHMG has revealed that almost two in five (39%) businesses have received complaints about substandard hold music.