Complete caller experience

Ensure your cloud-based phone system grows with your business, and continues to deliver for you and your callers.

Your business is alive.

And that means your phone system needs to be, too.
From implementing audio changes, to strategically partnering with you, our range of services will enable your business to deliver a world class customer encounter.


With our expertise of best-practice on your side, your system will support you and your business to achieve outstanding results.


61% of US customers say they would not purchase from a brand following a poor caller experience.

– Peekator, 2023

Man on phone with headphones

How it’ll help

Stress free solutions

As a long term partner, our in house experts are there to support you as your business changes and grows. There are no hidden up-front costs as we value a continuing collaboration, working alongside you to build a plan for the future.

Boost brand consistency

Give every caller a positive first impression by ensuring you’re delivering on your brand at every point, with nothing out-of-date or mismatched.

Maximise opportunities

With us, you will never miss a business inquiry or opportunity. Our team will ensure voicemails are picked up, calls get put through to the correct department and your system runs smoothly.

Prevent complaints

Route calls as efficiently as possible, and reduce the likelihood of clients reaching the wrong person by ensuring your call routing keeps pace with change within your business.
Man holding iPhone
take your pick

Choice of options

option 1


Essential Execution

When you have approved your custom audio messaging, our expert team will upload and schedule all core products, ready for your system to start broadcasting a world class audio.

Quality Assurance

As part of the uploading process, all audio touch points go through a quality check assessment to ensure your customers receive crystal clear music and messaging.

option 2


Update your call routing

Tell us whenever you need to refresh your call routing and we’ll implement changes. Adding new options, changing your opening hours or managing your holiday hours are all examples where PHMG can give you the support you need.

System programming and readiness

We’ll ensure your system is set up to meet your requirements and enabled to accept your productions.

option 3


Total call mapping

We’ll map your call routing to help you visualise the route your callers take from the moment they dial your number, to help identify issues and pinch-points.

Annual expert consultation

Our expert architects will meet with you one-to-one to discuss changes to your business, and use their expertise to identify the best ways for your system to adapt.

Comprehensive audio audit

We’ll get to know your system intimately, exploring every corner to identify all the audio that’s in use across your system — including amateur voice messages, generic greetings, library music, beeps or silence, as well as any professional productions we’ve created for you.

Solution proposal and delivery

Based on what we learn during your audio audit, consultation, and call mapping, we’ll make informed suggestions on how to optimise your system — then put them into action


Get a free demo

Want to hear what one of our unique music tracks sounds like?

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