Your business is alive.
And that means your phone system needs to be, too.
From implementing audio changes, to strategically partnering with you, our range of services will enable your business to deliver a world class customer encounter.
With our expertise of best-practice on your side, your system will support you and your business to achieve outstanding results.
Play Video 61% of US customers say they would not purchase from a brand following a poor caller experience.
– Peekator, 2023
Benefits
How it’ll help
Stress free solutions
Boost brand consistency
Maximise opportunities
Prevent complaints
take your pick
Choice of options
option 1
Implementation
Essential Execution
When you have approved your custom audio messaging, our expert team will upload and schedule all core products, ready for your system to start broadcasting a world class audio.
Quality Assurance
As part of the uploading process, all audio touch points go through a quality check assessment to ensure your customers receive crystal clear music and messaging.
option 2
Support
Update your call routing
Tell us whenever you need to refresh your call routing and we’ll implement changes. Adding new options, changing your opening hours or managing your holiday hours are all examples where PHMG can give you the support you need.
System programming and readiness
We’ll ensure your system is set up to meet your requirements and enabled to accept your productions.
option 3
Strategy
Total call mapping
We’ll map your call routing to help you visualise the route your callers take from the moment they dial your number, to help identify issues and pinch-points.
Annual expert consultation
Our expert architects will meet with you one-to-one to discuss changes to your business, and use their expertise to identify the best ways for your system to adapt.
Comprehensive audio audit
We’ll get to know your system intimately, exploring every corner to identify all the audio that’s in use across your system — including amateur voice messages, generic greetings, library music, beeps or silence, as well as any professional productions we’ve created for you.
Solution proposal and delivery
Based on what we learn during your audio audit, consultation, and call mapping, we’ll make informed suggestions on how to optimise your system — then put them into action
Ramos Center
Giving a phone system a little TLC
Get a free demo
Want to hear what one of our unique music tracks sounds like?
Fill in the form and we’ll be in touch to play you some we’ve created for businesses like yours
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