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Telephony Etiquette: The Best Practices for Professional Communication

Guides & explainers

Telephony Etiquette: The Best Practices for Professional Communication

We are exploring some of the best practices of telephony etiquette through audio branding.

The Power of Voice: How Audio Branding Can Enhance Customer Experience

Guides & explainers

The Power of Voice: How Audio Branding Can Enhance Customer Experience

Creating a cohesive brand voice across channels is the perfect way to build a deep connection with your customers.

The importance of audio branding in the digital age

Guides & explainers

The importance of audio branding in the digital age

In an era of information overload and shrinking attention spans, sound cuts through as an effective tool for communication.

Optimising Your Telephony System: Making Your Phone System Work Harder So You Don’t Have To

Guides & explainers

Optimising Your Telephony System: Making Your Phone System Work Harder So You Don’t Have To

Learn how to transform every call into a seamless, branded interaction that boosts customer satisfaction and uncovers new business opportunities.

Creating Memorable On-Hold Experiences: Tips for Effective Audio Branding

Guides & explainers

Creating Memorable On-Hold Experiences: Tips for Effective Audio Branding

The strategy behind on-hold marketing productions that resonate long after the call ends.

Sound Strategy: Enhancing Brand Presence Through Multilingual Audio

Guides & explainers

Sound Strategy: Enhancing Brand Presence Through Multilingual Audio

Multilingual Audio Branding is an intricate dance mastered by global giants like Coca-Cola and McDonald’s. Explore how culturally nuanced sound design and localized voiceovers can amplify your global presence while maintaining authenticity at a local level.

The Psychology of Sound: Understanding How Audio Influences Brand Perception

Research & analysis

The Psychology of Sound: Understanding How Audio Influences Brand Perception

From the familiar ring of a Teams call to the strategic use of soundscapes – dive into the neuroscience of sonic branding and how audio cues shape the way consumers perceive and remember you.

Harnessing Insights: Unveiling Statistics and Research on the Caller Experience

Research & analysis

Harnessing Insights: Unveiling Statistics and Research on the Caller Experience

In this blog we’ll uncover global consumer caller insights, and explore the telephony options for business leaders to help minimise frustrations, grow sales and improve the caller experience.

The Evolution of Telephony: From Analog to Cloud

Guides & explainers

The Evolution of Telephony: From Analog to Cloud

Trace the evolution of telephony from analogue to cloud-based systems, and learn all about the key benefits of the cloud.