Account queries

We’ve answered some of the most common questions below.
If you still need help, leave your details and someone from your account team will be in touch.

Frequently asked questions

Who is my Account Manager?

Your Account Manager is assigned to you when you sign up for your PHMG service. If you’re not sure who this is or have lost their contact details, email clientservices@phmg.com and we’ll arrange for them to be in touch.

How do I increase the number of updates I can make throughout the year?

Please speak to your Account Manager about an upgrade.

How do I add extra services?

To add additional services (e.g. branded voicemail greetings) or extend your licence to cover additional sites or marketing channels, contact your Account Manager.

Where can I listen to my current productions?

Please contact your Account Manager by phone or email.

Where can I access a copy of my agreement?

Please contact your Account Manager by phone or email.

How do I query the details of my agreement?

Please contact your Account Manager by phone or email.

How do I update my business’s contact details/address?

Log into the Client Portal using the silhouette icon in the top right. Log in using your details, then select a Site. Select the heading marked ‘Account details’, update the relevant fields, and hit ‘Save’.

How do I change my password?

Select the silhouette icon (top right) to open the drop-down menu, then select Your profile. You’ll need to enter your existing password, plus your new password (twice). Remember to hit ‘Save’!

How do I cancel my agreement?

We’re sorry to hear you’re thinking of cancelling our service. Please speak to your Account Manager so we can discuss this.

Still have questions?

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