We’ve answered some of the most common questions below.
If you still need help, leave your details and someone from your account team will be in touch.
Frequently asked questions
How do I provide feedback on scripts?
Where can I view/download a copy of my current scripts?
How do I request an update to my script/production?
Who is my Account Manager?
How do I increase the number of updates I can make throughout the year?
How do I add extra services?
Where can I listen to my current productions?
How do I request a statement of my account?
Where can I access a copy of my agreement?
How do I query the details of my agreement?
How do I check if an invoice has been paid?
How do I update my business’s contact details/address?
How do I change my password?
How do I update my billing/payment information?
How do I cancel my agreement?
How do I query an invoice/payment?
When does my invoicing start?
Why do I have a six-week credit note?
Why does the amount billed differ from the monthly fee quoted?
Still have questions?
Leave us a few details and we’ll ensure the right person gets back to you, as soon as possible.