Service
Complete caller experience
Location
Canada
Sector
Construction, Retail & Wholesale
client overview
Established over 55 years ago, Pioneer Family Pools have installed more than 50,000 pools across Ontario, Canada.
The brief, in brief
Ensure customers dive into the benefits of pools, from the second they
pick up the phone.
The background
Pioneer Family Pools has been helping customers realize the potential of their backyard for over five decades, thanks to their selection of refreshing pool choices, rejuvenating hot tubs, and luxurious patio collections.
They have 19 warehouse-style locations across southern Ontario, employing over 500 people. Here they showcase a wide range of options and finishes, retail garden and pool accessories, and advertize additional services like repairs, renovations and winter shut-down and spring opening assistance.
As you might imagine, family comes first at Pioneer – you’ll find sons, daughters, nieces and nephews spread throughout the company – and this is reflected in their branding and service.
How we helped
Pioneer Family Pools wanted their audio branding to mirror the personal, caring customer service that runs through the rest of the company and they needed help to do this.
We quickly understood the importance of community, customer satisfaction and top-quality work to Pioneer Family Pools, and our team of scriptwriters worked closely with the team to ensure that their on-hold messaging reflected this.
Now, Pioneer Family Pools’ phone lines work harmoniously with the rest of the team, with every customer experience going swimmingly.
Get a free demo
Interested in how our audio productions could unlock the potential in your telephone system? Follow the link and we’ll put together a demo that’s tailored to your business ― don’t worry, it’s totally free.
