Toorak is an affluent suburb in central Melbourne, Victoria. Synonymous with wealth and luxury, it’s home to a privileged few who can afford its sky-high property prices.

For over a century, the people at Mercedes-Benz Toorak – known as ‘the home of luxury’ – have focused on providing premium new and used cars from their two sites. And all delivered with the kind of quality customer service their clientele expect.

We began working with Mercedes-Benz Toorak in 2019, and within 12 months the value of our services had become crystal clear.

We quickly scripted, recorded, edited and deployed a new standardised telephone greeting, complete with a clear set of numbered options.

As a result, Mercedes-Benz Toorak can now welcome callers with a consistent, professional introduction, communicate key information from the moment each call is answered, and manage call traffic more efficiently by directing customers straight to the department they need.