Existing clients

Online support

We’ve answered some of the most common questions below.
If you still need help, leave your details and someone from your account team will be in touch.

Frequently asked questions

How do I access the Client Portal?

Select the Silhouette icon in the top right. We’ll need to give you access before you can access the Portal for the first time; follow the instructions provided at the login screen to request access.

How do I request an update to my script/production?

Contact your Account Manager by phone or email and we’ll get to work straight away on your update. Or, alternatively, leave some details using the form below.

Who is my Account Manager?

Your Account Manager is assigned to you when you sign up for your PHMG service. If you’re not sure who this is or have lost their contact details, email clientservices@phmg.com or complete the form below and we’ll arrange for them to be in touch.

How can I access copies of invoices?

You can view invoices and check their payment status by logging into the Client Portal.

How do I query an invoice/payment?

Our Credit Control team are ready and waiting to help. Email creditcontrol@phmg.com or call 1-800-673 3405

Still have questions?

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