Shepherd Chartered Surveyors – Proposal

A new era for your brand

PHMG × Shepherd Chartered Surveyors

From commercial investors to private property owners, make every caller feel supported and reassured with messaging, music and voice that reflects your experience and authority.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

Delivering trusted property advice backed by decades of expertise and nationwide insight.

For Shepherd Chartered Surveyors, every interaction is a chance to reinforce credibility, precision and dependable guidance. Often, that starts with a phone call.

At PHMG, we make sure that all-important first impression mirrors your reputation – established, knowledgeable and reliable.

Whether it’s directing valuation enquiries, supporting agency instructions, or routing calls across your 40 offices, we help you turn hold times into branded opportunities.

With PHMG, you’ll reinforce the value behind each of your services – creating distinctive experiences that come together to form an unforgettable brand.

The result? A sound as polished and professional as Shepherd Chartered Surveyors itself.

Clear communication, from the ground up

Keeping callers confident

Property decisions demand clarity and trust. Our world-class creatives echo that sentiment through custom music, messaging and voice artistry – projecting a composed, professional and authentic tone across every touchpoint.

Tailored for your brand

Every word, note and sound is crafted exclusively for Shepherd Chartered Surveyors – reflecting your heritage, regional knowledge and commitment to accurate, independent advice.

Answers before you answer

Before your team picks up, callers can hear the details they need most – local office hours, department routing options and guidance on arranging valuations or surveys. Our tailored greetings let you keep communications efficient across all 40 locations while ensuring callers feel informed from the first ring.

Maximising every opportunity

A smart, optimised phone system doesn’t just connect calls – strengthens client relationships by shortening perceived wait times and ensuring your callers always get through to the right team member.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service you provide across every location – while creating opportunities for scalable, localised updates and deeper customer connection at each one.

Your Audio Branding

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Audio branding

Established, authoritative, dependable – and all delivered with the clarity your clients expect.

You’ll get the same attention to detail for each message and location, seamlessly uploaded to your phone systems with exceptional support from us.

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Your Auto Attendant

Now, callers get clarity before the first hello, with accurate routing options delivered in the same approachable voice.

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Shepherd Chartered Surveyors journey.

Case Study —
Martyn Russell

“On-Hold Marketing forms a key element of our strategy for continued growth, allowing us to explore innovative new avenues for communicating with our customers. We handle a large number of calls from a range of clients, including blue-chip companies, SMEs and job seekers, so it is important we handle each call in the most efficient way. Now it’s possible to quickly communicate the right message to each audience, providing them with the information about our full range of services necessary for making an informed decision.”

Luke Hutchinson,
Marketing Co-ordinator

Strengthen every interaction with Complete Caller Experience

From the moment the phone rings, the Shepherd Chartered Surveyors journey begins.
Our Complete Caller Experience ensures every caller hears the same integrity and professionalism you deliver in person, across 40 offices nationwide.