A new era for your brand

PHMG × Little Rock Zoo

Wherever your customers connect, captivate them with messaging, music and voice that shares your passion for conservation, education, and community engagement.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

… protecting wildlife at home and around the world – giving Little Rock families a vital resource to learn about preservation through fun, educational experiences.

For Little Rock Zoo, every interaction is a chance to share over a century of expertise and build lasting relationships with your supporters. Often, that starts with a phone call.

At PHMG, we make sure that first impression mirrors your unwavering commitment to conservation, preservation, and exploration.

Whether it’s guiding callers to the right department, promoting your latest initiatives, or cross-selling your seasonal events, we help you turn hold times into engaging opportunities.

We don’t stop at the phone. We extend that personal touch to video content and branded posts for your social channels – keeping your community engaged and your message consistent across every platform.

With PHMG, you’ll reinforce the value behind every visit – creating standout experiences that bring your customers closer to nature.

The result? A sound as warm and welcoming as Little Rock Zoo itself.

Bringing the Wild to Life

Keeping callers confident

You help people connect with the natural world. Our world-class creatives echo that through custom music, messaging and voice artistry – projecting clarity and confidence across every touchpoint. 

Tailored to your brand

Every word, note and sound is crafted exclusively for Little Rock Zoo – communicating your values, standards, and unwavering commitment to conservation and education.

Answer before you answer

Keep callers engaged and informed with helpful updates on your courses, upcoming events, and FAQs – so they feel supported long before you pick up the phone.

Maximizing every opportunity

A smart, optimised phone system doesn’t just connect calls – it saves hang ups by shortening perceived wait times, creates a more enjoyable experience, and captures every opportunity with out-of-hours messaging and professional voicemails.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service you provide – while creating opportunities for cross-selling and deeper customer connection.

Here’s an example we crafted for you

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Audio Branding

Warm, welcoming, and familiar – all designed to reflect Little Rock Zoo’s reputation as one of Arkansas’ most cherished destinations. That same attention to detail is carried through every message and seamlessly uploaded to your phone systems with exceptional support from us.

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Auto Attendant

Now, callers get clarity before the first hello, with accurate routing options delivered in the same approachable voice.

Case Study: Aquacadabra

“Choosing to work with PHMG was one of the best decisions I ever made for my business. I was surprised with how easy the whole process was, especially judging by the quality of the finished product. I believe any business can benefit from improving their audio brand, ensuring no customer is ever annoyed by being put on-hold again.“

Peter Amos, Director

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Little Rock Zoo journey.

Grow your credibility with Complete Caller Experience

From the moment the phone rings, the Little Rock Zoo sets the standard.

Our Complete Caller Experience ensures every caller hears the same professionalism, trusted service, and integrity you deliver across every business.

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Giving your callers the 5-star treatment with Complete Caller Experience

From the moment the phone rings, the Little Rock Zoo experience begins.

Our Complete Caller Experience ensures every caller hears the same inviting, trusted service, and integrity you deliver in person – shaping a consistent journey where callers feel valued and cared for.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.

GoTo Connect – Where Every Call Builds Your Brand

Running a business is hard enough without worrying about your phone system. That’s why we’ve partnered with GoTo Connect – combining their cutting-edge cloud telephony with PHMG’s expert setup, bespoke audio branding, and 24/7 support.

Purpose-Built Caller Experience
Our solution offers custom messages and branded audio, designated call flows that reflect your business, can work from any device, and multi-site use.
End-to-End Support
Setup, configuration, testing, and onboarding managed by PHMG experts.
Cost-Saving, Scalable Platform
Requires no expensive hardware, delivers better call quality with less downtime, and grows and adapts alongside your business.
Stress-Free Setup
We provide clear steps with minimal input required, along with ongoing optimisation and support to ensure continued success.
Purpose-Built Caller Experience
Our solution offers custom messages and branded audio, designated call flows that reflect your business, can work from any device, and multi-site use.
End-to-End Support
Setup, configuration, testing, and onboarding managed by PHMG experts.
Cost-Saving, Scalable Platform
Requires no expensive hardware, delivers better call quality with less downtime, and grows and adapts alongside your business.
Stress-Free Setup
We provide clear steps with minimal input required, along with ongoing optimisation and support to ensure continued success.
OUR CLIENTS

In good company

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Adidas logo
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Your Package

Brand Sound

Included in the package:

  • Licensing for On-Hold Marketing productions across one location
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

+ Multi-Language

  • Voiceover and translations in additional language

+ Voice Pro

  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist

Let’s get started

Contact Michael McClure at Michael.McClure@phmg.com or call +1 (872) 299 6396 to get in touch.