client overview
Quest Fine Jewelers is home to custom-made pieces that celebrate life’s milestones.
The brief, in brief
Craft a sound with the same creativity and flair as their jewellery.
The background
Luxury and creativity go hand in hand at Quest Fine Jewelers. For over 25 years, they’ve built a reputation as being Virginia’s source for quality, custom made pieces. Their craftsmanship and collections have become part of people’s stories – bringing generations of customers and vendors back time and again.
Quest has never settled for the ordinary in their jewelry, and the same went for their phone systems. They needed on-hold marketing with just as much polish and distinction – so they came to PHMG.
The problem
Quest is the pinnacle of refinement, but their on-hold marketing told a different story. The jewelry shone, but the phone experience didn’t – with outdated messages that lacked distinction and failed to engage callers.
Fewer opportunities and fewer meaningful interactions were no longer an option. They needed a partner to step in and craft something worthy of their name.
How we helped
We started by mapping out a clear strategy to get the most out of Quest’s phone systems – from voicemails to out-of-hours messaging – ensuring no touchpoint went unnoticed. Every second on the line now became a chance to engage callers and strengthen the brand.
Then came the voice. Our Head of Creative worked closely with Quest to select a voiceover artist that captured their brand perfectly – personable, inspired, and elegant. Now, the words our copywriters had penned could come to life, through scripts that celebrated their collections and told the story of their heritage.
This is just the beginning of our relationship with Quest Fine Jewelers. Together, we proactively keep their audio branding as fresh and imaginative as the pieces they hold.
Get a free demo
Interested in how our audio productions could unlock the potential in your telephone system? Follow the link and we’ll put together a demo that’s tailored to your business – don’t worry, it’s totally free.
