client overview
Established in 2015, DF Legal is a boutique law firm specialising in property, commercial and estate law.
The brief, in brief
Develop a caller experience that lives up to their standards.
The background
DF Legal has built its reputation on integrity and honesty – values that have won them a number of awards and the trust of clients across New South Wales.
As a proudly female-led firm with branches in both Wollongong and Sydney, they’ve become a reliable legal partner for businesses and individuals alike. Their capabilities span everything from corporate law to probate matters, and their mission is clear: use their expertise to create meaningful change in the community.
Our role was to make sure their phone system reflected all of that – injecting professionalism, credibility, and care into every call.
The problem
In law, first impressions matter – and often, that first impression is made over the phone. With more than 50 calls coming in daily, DF Legal needed a system that mirrored the same professionalism as their practice.
Trust was integral to their work, but their outdated audio and generic cloud system weren’t sending the right message. They needed a stronger phone system that built confidence from the first ring and empowered callers with clear, reliable information.
How we helped
We started by mapping out their existing system and aligning it with a clear strategy – utilising every touchpoint to ensure their clients felt connected and cared for. That included their auto attendant, voicemail, out of hours, and on-hold messaging.
By pairing professional marketing copy with custom music, we turned their 50+ daily calls into 50+ daily opportunities to inform, reassure, and strengthen trust. And with regular updates, DF Legal’s audio branding now evolves alongside the firm – always polished, always professional, and always true to the values they’re known for.
Get a free demo
Interested in how our audio productions could unlock the potential in your telephone system? Follow the link and we’ll put together a demo that’s tailored to your business – don’t worry, it’s totally free.
