What is IVR?
Interactive Voice Response (IVR) is an automated customer service technology that uses voice recognition technology to interpret a caller’s query, and direct them to the right person.
IVR systems can also be used to automate parts of your service, like simple transactions; for instance, if you do any telephone banking, you may have previously come across an IVR system while making a payment or checking a balance.
Benefits for your business
More efficient teams
Improved staff performance and satisfaction
Customer satisfaction and retention
Benefits for your Customers
Shorter wait times
How to get started with IVR
- Decide on your objective
- Book a free consultation call with one of our specialists
Why work with PHMG
We’re the world’s leading audio branding experts. With over 20 years’ experience and 32,000 clients, we have a wealth of experience in building out audio marketing strategies that deliver measurable return on investment.
Our audio productions resonate with audiences, helping to generate additional revenue while saving you money. We’ve delivered audio to some of the largest and most well-known brands in the world — you’ll have heard what we do without even realizing it.
ALL ABOUT INTERACTIVE VOICE RESPONSE
What are the key features of IVR?
Who uses IVR?
What is an example of IVR?