Homewatch Caregivers

A new era for your brand

PHMG × Homewatch CareGivers

Wherever your customers are, connect on a personal level with messaging, music and voice that puts them at ease.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

Delivering personalized, compassionate care where patients feel comfortable.

Most often, this starts with a conversation over the phone – so we make sure that conversation counts, with a smooth and informative experience for callers.

‘Home Care is the Best Care’ – and with PHMG, you can show your clients just how much you care about them. Whether it’s explaining your services while they’re on-hold or redirecting them to the right place, send a clear message of person-directed care at the first point of contact.

By aligning your custom message and soundtrack with your values, we’ll make sure families know what Homewatch CareGivers stands for – and not just at any single location, but all 260 of them. What’s more, we can carry that distinct sound across every marketing channel, ensuring your message stays consistent, connected, and unmistakably yours.

Showing the value of care

Customized to care

We’ll tailor content around you, letting clients know about your experience, credentials, and partnerships with organizations like the Dementia Action Alliance and Home Care Association of America.

Answers before you answer

Address your callers’ concerns while they wait with up-to-the-minute information on services, protocols, and FAQs.

Supporting your team

Efficient call routing to ensure callers reach the right person as quickly as possible.

Comfort your callers

Choosing a care provider is an emotional decision, so our world-class creatives will establish a calm, reassuring tone that builds trust and confidence in your standards.

70% of callers placed on hold to generic music or silence hang up within a minute… but with considered, empathetic messaging, they’re more likely to stay on the line, and keep coming back.

One voice, endless possibilities

With PHMG, consistency and customization come together. We’ll keep your core message in line with your brand, while making it simple for each location to say what matters to their callers.

Here’s an example we created for your Billings branch

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Starting with your On-Hold Marketing demo

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And now for the Auto Attendant

Comforting, clear, and carefully produced – all to capture your franchises’ individuality while staying true to your overall care mission.

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Take a listen to the demo we put together for your headquarters

We’ve touched on your history, ethos, and range of services – so callers know exactly what to expect. You’ll benefit from this same attention to detail for every location, seamlessly uploaded to your phone systems with exceptional support from us.

Case Study: Home Instead

As the largest in-home care provider, Home Instead has over 1,800 locations worldwide. The task for us was championing their award-winning reputation and experience, while maintaining a local, reliable feel across locations in the US, Canada, and the UK.

Through tailored on-hold messaging, auto attendants, voicemails, and out-of-hours productions, we created a scalable yet focused phone experience that comforts and informs their callers from around the world.