Havertys Furniture

A new era for your brand

PHMG × Havertys

Wherever your customers are, create a personal connection with messaging, music, and voice that make them feel at home.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

Helping people furnish their dream homes with a legacy of quality furniture.

For Havertys, every interaction is an opportunity to reflect your commitment to quality.

Often, that starts with a simple phone call – so we make sure it sets the right tone, delivering a seamless and sophisticated experience for your customers.

It could be as simple as directing your callers to the right place with smart call routing… or drumming up excitement about a new collection while they wait.

We’ll even extend that personal touch to video content and branded posts for your socials – keeping things consistent across multiple platforms.

With PHMG, you can bring your defining values of excellence, care and innovation to life at every point of contact – and not just at any single location, but all 130 of them.

The result? A sound as distinctive and enduring as Havertys itself.

Showing the value of quality

Keeping callers comfortable

You help create spaces where people feel they belong. Our world-class creatives do the same with custom music, messaging, and voice artistry – establishing a warm, refined tone that reflects your 140-year heritage.

Tailored for your brand

Every word, note, and sound is designed around Havertys – ensuring your values, collections, and customer promise are communicated beautifully at every touchpoint.

Answers before you answer

Keep callers engaged with updates on deliveries, in-store events, exclusive collections, and FAQs – so they stay informed, inspired, and ready to take the next step.

Protecting every opportunity

Smart, intuitive call routing connects customers to the right team member quickly – whether it’s for an order, a sale, or your free design service.

One voice, endless possibilities

With PHMG, consistency and distinction come together. Your signature sound will echo your values across every location, while allowing for localized updates – ensuring every caller experience feels unmistakably Havertys.

Here’s an example we crafted for you

Premium, smooth, and future-focused – all designed to honor Havertys’ heritage while driving growth and ensuring every caller feels right at home. You’ll get the same attention to detail for every location, seamlessly uploaded to your phone systems with exceptional support from us.

And now for the Auto Attendant

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Reflecting your reputation for quality, this clear, professional and carefully crafted message ensures every call feels consistent, on-brand and effortlessly connected.

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Havertys journey.

Powering the next 140 years – Complete Caller Experience

As Havertys continues to grow – opening new stores and expanding your footprint – your customer journey needs to evolve too, all while preserving the attention to detail that defines your furniture.

With PHMG’s Complete Caller Experience you can:

Deliver excellence

Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.

Stay connected

– Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.

Think big

Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.

Keep customers loyal

Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.

Case Study: Marathon Hardware

As a leading distributor of cabinet hardware and accessories, Marathon Hardware serves a vast network of designers, contractors, and retailers across Canada. Our challenge was to reinforce their reputation for quality and innovation, while ensuring every caller received a professional experience.

Through tailored on-hold messaging, auto attendants, voicemails, and after-hours productions, we delivered a scalable phone solution that educates, engages, and reassures callers. The result? A consistent, branded experience across every touchpoint – keeping customers connected, reducing missed calls, and supporting Marathon’s mission to set the standard in their industry.

Why work with PHMG?

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