A new era for your brand

PHMG × H.E Turner & Co

At life’s most difficult moments, make sure each one of your callers feels comforted and supported with tailored messaging, music and voice that reflect the values at the heart of your business.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

…curating thoughtful funeral and memorial services with dignity, respect and genuine understanding.

For H.E. Turner & Co., every interaction is an opportunity to offer reassurance and steady guidance. Often, that begins with a phone call.

At PHMG, we make sure that all-important first impression mirrors your reputation – compassionate, professional and deeply respectful.

Whether callers are arranging services, asking about pre-planning, or seeking immediate support, we help you use hold times to offer clarity when it’s needed most.

And we don’t stop at the phone. We extend that personal touch into video and digital messaging – ensuring every touchpoint reflects your commitment to the families you serve.

With PHMG, you reinforce the comfort behind your services – creating a consistent experience across each location and community.

The result? A sound as polished and professional as H.E. Turner & Co itself.

Showing the value of quality

Keeping callers confident

Reaching out to a funeral home is never easy. Our world-class creatives approach every production with sensitivity – using carefully selected music alongside compassionate messaging and voice artistry to project a calm, steady and reassuring tone.

Tailored to your brand

Every word, note and sound is crafted exclusively for H.E. Turner & Co – reflecting your long-standing presence in the communities you serve.

Answers before you answer

Before your team picks up, callers can hear the practical details they need most – office hours, guidance for immediate need situations, directions to each location, or information about pre-planning services.

Maximizing every opportunity

A smart, optimized phone system doesn’t just connect calls – it reduced uncertainty, directs families to the right support quickly and reinforces your professionalism with every interaction.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service you provide across every location – while creating opportunities for scalable, localised updates and deeper customer connection at each one.

Here’s an example we crafted for you

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Audio Branding

Every second on hold is a chance to deliver your message – so don’t waste a single one. Hear the difference a professional, personal production from PHMG can make.

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Before & After

Compassionate, calm, dignified – all delivered with the care your families deserve.
You’ll get the same attention to detail for each message and location, seamlessly uploaded to your phone systems with exceptional support from us.

Case Study: TW Fuggle & Son

“I believe that you should treat people how you would like to be treated yourself, and PHMG certainly did. Great salesman, great communications and the production was easy to install – I couldn’t have asked for any more.”

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their H.E. Turner & Co journey.

OUR CLIENTS

In good company

Harley Davison logo
kia logo
continental-logo
Adidas logo
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Your Package

Brand Sound

Included in the package:

  • Licensing for On-Hold Marketing productions across 8 locations
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

Let’s get started

Contact Michael McClure at Michael.McClure@phmg.com or call +1 (872) 299 6396 to get in touch.