Enhancing your caller experience: As easy as 1, 2, 3…

As the world leaders in audio branding, we make the process simple.

We’ve all been there.

Hanging on the line, trying to get answers and suddenly the line goes quiet.

Have they hung up? Is it a fault with the line? Or maybe they’ve just put you on hold unannounced.

Your telephone system represents an opportunity to make a great first impression about your business.

And yet it’s an opportunity that’s often overlooked.

Dull and repetitive hold music (or worse still – beeps or total silence) can make the wait to connect seem interminable, and contribute towards a frustrating experience.

But it doesn’t have to be that way.

Our audio branding productions enhance your professional image, improve customer relations and create valuable cross-selling opportunities – all in three easy steps.


Exclusive music

We’ll meet with you to learn about your business, its values personality.

This informs the creative brief we give to our musicians, who’ll follow patented processes to create a unique music track that perfectly encapsulates your brand in song.

This unique track will replace the library music, silence or beeps that play when callers are holding, transferring or waiting to connect.

hands playing music keyboard

Creative scriptwriting

We’ll intersperse your music with a number of important messages about your business.

Crafted by expert scriptwriters, these short ads are designed to keep callers engaged and holding on the line.

Use this time to promote latest offers, cross-sell additional products, share news from around your business, promote your social media platforms – anything! And you can update them across the year with seasonal messages, like Christmas opening hours and New Year’s greetings.

Plus, we can create additional productions that play at other times too – like automated greetings so every call gets answered at the first ring, and standardised voicemail prompts.

picture of music sheet on stand blue background
Step three

Professional voice artistry

We’ll get your productions professional recorded by an expert voice artist. We work with hundreds around the globe, and our casting experts will identify the right one to represent your brand based on what we learn about it.

Need them to speak with a particular tenor or accent? We can make that happen.

Once everything’s recorded, we’ll bring everything together in the editing suite and send them live – then work side-by-side with you to ensure your phone system is working as hard as it can, every day.

lady singing in studio black and white image

Book a free demo

We’d love to prove to you the difference our audio productions can make to your business.

Leave a few details and we’ll create a bespoke demo, tailored to your business.

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PHMG management and service of the brief over the years has been nothing short of outstanding. The team all trust and respect their work, and rightly so. They create quality work and recordings in fast turnaround times which is invaluable to our organisation!

Nicola Cole

Senior Retail Marketing Executive

Callaway Golf

callaway golf