Credit Control Executive
Would you like to work from our Chicago office for 2 weeks every year?
Location: Old Trafford, Manchester
Hours: 1pm – 10pm Mon-Friday, with two Friday shifts per month 1pm – 6pm
Salary: £24k basic with a realistic OTE of £29k
Responsible to: Head of Credit Control
Internal relationships: Sales, ABC, Client Services and Client Support teams
Benefits: Complete portfolio of PH Perks, including free gym membership's in-house bar and two spectacular company events each year. Opportunity to work out Chicago office for two weeks of the year.
PHMG is the world’s leading audio branding agency – and we’re looking for a dedicated
Credit Control Executive to deliver our world-class service.
We work with 36,000 clients across the globe, and pride ourselves on delivering
outstanding levels of customer care to every single one of them. Credit Control represents
an essential stage in this client journey, and you’ll play a vital role in this department.
Managing your own portfolio of approximately 3,000 accounts, you’ll assist with collecting
payments from our expansive North American client base – taking responsibility for the swift
resolution of any credit control related issues.
Ideally, you’ll have proven experience in credit control, but a strong background in a customer
service related role would also be considered. With your attention to detail, excellent
communication skills and strong initiative, you’ll deliver excellent customer care at every point of
contact – keeping the client experience at the forefront of everything you do.
• Providing a first class experience to each client
• Liaising with clients in relation to outstanding invoices/queries
• Managing any defaulted direct debit/credit card payments
• Getting the best possible result from your client base, whilst aiming to excel against KPIs
Skills, knowledge and experience required:
• Excellent customer service skills
• Able to work independently and as part of a team
• Confident and professional manner
• Fast thinker and decision maker with excellent attention to detail
• Strong skills in communication, analysis and Microsoft Excel
Established in 1998, PHMG has grown from a renowned Manchester-based business to the
world’s leading audio branding agency – working with 36,000 clients in 39 countries across the
globe. This expansive client list includes household names of the calibre of Samsung, Audi
and Adidas, as well as SMEs in every sector of the global market. We give each of them a
stellar production that combines creative copy, world-class voice artistry and an exclusive
rand-Sound-Track™ - strengthening their business identity in the most memorable, emotive way.
We do all we can to make PHMG the best place to be, so offer all our staff a complete portfolio
of PH Perks. This extensive list of benefits includes free gym membership, in-house barber,
beautician and bar, financial consultations, CSR initiatives and many more exciting rewards
– and is continually expanding based on feedback from our staff.
PHMG is committed to employing a diverse workforce. Qualified applicants will receive
consideration without regard to race, color, religion, sex, national origin, age, sexual
orientation, gender identity, gender expression, veteran status, or disability.