Key Account Director (North America)

Role: Key Account Director North America
Location: Old Trafford, Manchester
Hours: 1pm – 10pm (Monday – Thursday) 1pm-6pm (Friday)
Salary: Up to £45,000 base (£70,000 OTE)

The Key Account Management team are responsible for the day-to-day management of our largest, most prestigious accounts, made up of long-standing clients and new clients sent their way by our expert sales teams.

Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.

The Key Account Director is responsible for managing some of the highest-value and most prestigious clients within PHMG’s North American division. This role is designed for an elite relationship builder who thrives in a strategic, client-centric environment – one where maintaining and expanding relationships with key stakeholders is paramount.

Working independently, the Key Account Director sets the standard for excellence, demonstrating an expert ability to anticipate client needs, strategise growth opportunities, and mitigate risks to client retention. While not managing a team directly, they serve as a mentor and coach to peers, ensuring that best practices are shared across the department. Collaboration with internal teams—including Creative, Technical, and Operations—is a fundamental aspect of this role, ensuring a seamless and superior client experience.

Strategic objectives and responsibilities:

• Overseeing some of the most prestigious accounts within the North American division, ensuring exceptional service and long-term partnership growth
• Developing and execute tailored strategies to maximise revenue opportunities and client engagement while reducing potential churn
• Serving as a trusted adviser, proactively consulting with clients to enhance their branding and marketing strategies through PHMG’s audio branding solutions
• Maintaining a deep understanding of base value and health, identifying and acting on potential risks
• Working closely with Creative, Technical, and Operational teams to deliver innovative, high-impact solutions tailored to each client’s business goals
• Developing an excellent understanding of telephony technology and how these are used in conjunction with PHMG products and services
• Strategising client contact using a variety of platforms – including online meetings and presentations
• Assisting in managing tentative clients by working closely with the Key Accounts Head of Client Support
• Managing and retaining own ‘served notice’ clients
• Delivering additional revenue in line with targets, having a specific focus on strategic pipeline planning
• Managing multi-site client relationships with intricate operational structures, ensuring seamless service delivery and value maximisation
• Acting as a role model for peers, setting an exceptional standard of performance, sharing insights, and mentoring colleagues.

Measures of success:

• Proven experience in a client service or account management role, with a track record of delivering outstanding results.
• A highly driven self-starter with creativity, strategic thinking, and a commitment to first-class customer service.
• Organised and methodical, capable of managing a high-value portfolio with a keen eye for detail and data-driven decision-making.
• A thorough understanding of the fast-moving B2B market, with commercial acumen and ability to drive growth.
• Strong interpersonal and relationship-building skills, able to influence and engage clients at all levels.
• Confidence in online meetings and presentations, with excellent verbal and written communication skills.
• Demonstrated expertise in identifying and capitalising on vertical sales opportunities, closing high-value deals, and mitigating churn risk.
• Shows initiative to identify and exploit potential vertical sales opportunities – and know how to close a deal
• Ability to thrive under pressure, maintaining a positive attitude while handling complex client issues.
• Proficiency with CRM systems and digital communication tools, ensuring a seamless client experience.
• A team-oriented approach, working independently while mentoring and supporting peers with best practices.

What you will get in return:

• Free PureGym membership after 3-months served
• Cycle to work scheme
• 23 days annual leave plus bank holidays, increasing with length of service
• Additional half day off for birthday
• Enhanced maternity, paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Smart pension scheme
• Life insurance and critical illness cover
• All expenses paid company events in sought after venues
• Free fruit & breakfast
• Company sports teams
• On-site barber and beautician
• Car valet service
• Career development directly linked to your performance
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Dedicated Employee Assistance Programme

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

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