Research reveals telephone remains customers’ preferred method of contact

Research & analysis

Research reveals telephone remains customers’ preferred method of contact

Our new survey of consumers across the US, UK and Australia has revealed that the telephone remains their overwhelmingly preferred method of contact when getting in touch with businesses.

Callers unimpressed by customer experience during pandemic, research finds

Research & analysis

Callers unimpressed by customer experience during pandemic, research finds

New research commissioned by PHMG has revealed that telephone usage is up significantly over the last 12 months, with consumers choosing the phone over chatbots and social media.

Bad hold music causing complaints, say business owners

Research & analysis

Bad hold music causing complaints, say business owners

A poll of business owners commissioned by PHMG has revealed that almost two in five (39%) businesses have received complaints about substandard hold music.

Our top tech picks at the 2021 Consumer Electronics Show

Research & analysis

Our top tech picks at the 2021 Consumer Electronics Show

What we don’t know about telephone system technology isn’t worth knowing. But our interest in audio tech doesn’t end there; here are our key headlines from this year’s CES.

“Unprecedented increase in call volumes”: A study into effective call handling during COVID-19

Research & analysis

“Unprecedented increase in call volumes”: A study into effective call handling during COVID-19

We’re all searching for ways to connect with the people we can’t be with – and more than ever before, it’s the telephone that’s giving us the comfort that comes from the human voice.

Hereditary: The scare in the sound

Research & analysis

Hereditary: The scare in the sound

We explore how music and affects add to the tension in the new supernatural horror film, Hereditary, which has been billed as one of the scariest films of our time.

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