EMCS Independent

“Help is on the way”

When the pandemic threatened normal operations for this business, it was no false alarm.

client overview

EMCS Independent is an alarm receiving centre, supporting business and residential customers across the UK.

The brief, in brief.

Help this telephone-reliant business communicate important changes when
life is on hold.

The background

Established in 1987, EMCS is the UK’s only truly independent alarm receiving centre.

Their highly secure monitoring station in Nottingham is manned around the clock by trained experts, who keep a watchful eye on a plethora of security solutions and raise the alarm with both customers and the emergency services. They pride themselves on offering a personal touch, with staff available to speak to customers 24 hours a day.

2 x security camera's

The problem

You can’t take a day off when you’re providing reliable security services. In fact, with so many companies having to temporarily close, security would take on even more importance than usual.

EMCS needed to let their clients know they were still operating as normal, while complying with social distancing measures.

Shot of a young man using a headset and computer late at night in a modern office

Listen to EMCS’s on hold messaging

0:00 0:00

PHMG’s product is of course first-class, but they’re also proactive. The customer service is excellent.

Ramiz Ahmed

Operations Manager


How we helped

We’ve got a long-standing relationship with EMCS, so we contacted them when things began to get serious. We included suggestions on how best to use their telephone system, to make sure callers knew they were still open and able to help.

We agreed between us that a new standardised welcome message would be played to everyone calling into the business, with the aim of easing their worries; we quickly wrote the scripts, got them recorded and then put them through our comprehensive editing process, before uploading them to the system. And hey presto – job done.

man pressing buttons

Get a free demo

Interested in how our audio productions could unlock the potential in your telephone system?  Follow the link and we’ll put together a demo that’s tailored to your business don’t worry, it’s totally free.

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