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Bad hold music causing complaints, say business owners

Research & analysis

Bad hold music causing complaints, say business owners

A poll of business owners commissioned by PHMG has revealed that almost two in five (39%) businesses have received complaints about substandard hold music.

So long, artificial crowd noise: analysing the sound of UEFA Euro 2020

Research & analysis

So long, artificial crowd noise: analysing the sound of UEFA Euro 2020

Last season was like no other for the football fanatics among us. But on the 11th of June, the beautiful game returned – and so did the crowds.

Clubhouse, Twitter Spaces and beyond: Social chatrooms are the hottest trend in audio right now

Research & analysis

Clubhouse, Twitter Spaces and beyond: Social chatrooms are the hottest trend in audio right now

In recent years, audio has become a key growth area for marketeers – with podcasts and playlists leading the way. Social chatrooms are next; how can brands win early in this burgeoning arena?

The voice artistry trends to listen out for in 2021

Research & analysis

The voice artistry trends to listen out for in 2021

Between podcasts, ASMR and digital assistants, voice consumption is way up. We’ve taken a swing at the key trends in voice artistry for the year ahead…

Predicting 2021’s key marketing trends

Research & analysis

Predicting 2021’s key marketing trends

There’s no doubt that the events of 2020 are influencing the marketing trends of 2021, so join us as we explore the exciting developments that lie ahead.

“Unprecedented increase in call volumes”: A study into effective call handling during COVID-19

Guides & explainers

“Unprecedented increase in call volumes”: A study into effective call handling during COVID-19

We’re all searching for ways to connect with the people we can’t be with – and more than ever before, it’s the telephone that’s giving us the comfort that comes from the human voice.

Hereditary: The scare in the sound

Research & analysis

Hereditary: The scare in the sound

We explore how music and affects add to the tension in the new supernatural horror film, Hereditary, which has been billed as one of the scariest films of our time.