Our history

Experience more than
20 years in the making

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From little acorns…


Our story begins in a tiny rented office in northwest England, with the goal of helping British businesses to sound as good as they look. We’re focused on telephone hold messaging, which is reflected in our name: Please Hold UK.

Lady in meeting drinking coffee
Spinning around


We’re helping 1,100 clients, and one of our music tracks – deliberately created to sound like a hit from popstar Kylie Minogue – sparks national media coverage.

people on bikes near sea
Growing up


Our client base has grown to 5,500 clients, including established brands like Crowne Plaza Hotels. In recognition of the potential to help our clients with audio beyond the telephone (and beyond the UK), our name becomes PH Media Group.

lady having a meeting drinking coffee
Calling out around the world


By now we’re helping over 10,000 clients across the UK, Ireland and continental Europe. Setting our sights on the US and Canada, we open an office in New York City and launch PHMG.com; the new, shortened name begins to stick.

PHMG Foundation


We establish our own charity, with the aim of supporting organisations worldwide to relieve poverty, distress, sickness and hunger.

In the years since, we’ve supported over 70 organisations and raised more than £690,000.

lady singing


We officially rebrand as PHMG and relocate our North American headquarters from New York City to Chicago, Illinois.

Two members of our Music department, Alice Salmon and Lucy Drennan, are awarded a patent for their invention of the process we follow when developing unique music tracks.

Picture of 2 ladies
quality knows quality


We begin our relationship with triple Grammy Award-winning producer Jacquire King, the expert ear behind tracks from Kings of Leon, James Bay, Modest Mouse and others. We start targeting the rest of the English-speaking world, beginning with Australia.

Lady in meeting drinking coffee
Across the universe (well… the Pennines)


We open a second UK office in Leeds, Yorkshire’s largest city, and are now helping over 36,000 clients in over 50 countries.

Jacquire King becomes our Executive Director of Production and helps to develop a new, patented production process.

Picture of 2 ladies
PHMG is reborn


Our business has grown to over 600 professionals in four countries. We undertake a clean-sheet rebrand of our business as we prepare for a digital future, and open our second US base, in Phoenix, Arizona.

Lady in meeting drinking coffee

Our audio productions generate more sales at our sites than salespeople do.

Ian Wright

Operations Director

Lockwell Electrical

man laughing

Why work with PHMG?

Careers at PHMG

Careers at PHMG

Our history

Our history