Where voice can add value to the customer experience

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Where voice can add value to the customer experience

We’ll help you identify the right voice artist for your business and help you script what to say – so where should you be using it, and why?

What makes a good podcast host?

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What makes a good podcast host?

Who should it be? Should it be the boss? We’ve put together this short guide to help you identify the best person (or people) for the job.

Steve Wilk: How we create a Brand-Sound™

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Steve Wilk: How we create a Brand-Sound™

At PHMG, we partner with businesses across the globe to capture their unique brand identity in sound; Head of Creative, Steve Wilk, explains the process.

Audio’s essential role in the customer experience

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Audio’s essential role in the customer experience

As brands focus less narrowly on ‘customer service’ and more on ‘customer experience’, we look at where and how audio can help.

Creating the caller journey: First impressions

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Creating the caller journey: First impressions

Ever since its emergence, cloud technology has continually made business processes quicker, easier and more secure – and when applied to telephony, it delivers all this and more.

The history of the telephone: A revolution in communication

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The history of the telephone: A revolution in communication

There are few devices that can instantaneously take you to the other side of the world while you pace around your home – and the telephone is one of them.

COVID-19 marketing and communications: Adapt and engage

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COVID-19 marketing and communications: Adapt and engage

But one area that absolutely should not be neglected is your marketing and communications strategy. Now is a time to build brand trust and recognition …

COVID-19: A strategy to stay connected

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COVID-19: A strategy to stay connected

And while keeping customers and staff informed is vital, promoting a sense of togetherness and shared responsibility has to be at the forefront of your …

Super sound: the key to standing out

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Super sound: the key to standing out

In today’s marketing saturated world, achieving this differentiation is harder than ever before. With the world’s products and services available at the touch of a …