With our help, you’ll turn time spent queuing into a valuable marketing opportunity. Whether you’d like to showcase new products and services or remind customers of your weekend opening hours, our expert team of copywriters will craft a bespoke script for your business.
Plus, we’re completely adaptable to your business’ unique requirements. No matter if you’re operating from a single handset, have a complete cloud-based system or need one putting in place, we’ll create a unique solution for your needs.
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of consumers choose phone over other contact methods when contacting a business – OnePoll
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of callers won’t do business with you again if you get their first call wrong – TNS Global for PHMG
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businesses have received complaints about substandard hold music – OnePoll
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of B2B decision-makers haven’t heard from their telephony provider in over a year, revealing a major communication gap – Peekator
Benefits of On-hold Marketing
Increased sales
Messages about your products and services can introduce valuable cross-selling opportunities.
Brand building
You’ll project a professional and consistent image that reassures your callers you’re somebody they can trust.
Reinforces your brand values
Your choice of music, voice artistry and script can clearly communicate what your brand stands for and believes in.
Enhanced caller experience
Engaging callers while they wait on-hold reduces caller frustration and hang-ups.
Impactful marketing
Your callers are a captive audience who already know about your brand and is interested in your special offers.
Increased customer loyalty
By reducing customer frustration, overall satisfaction is enhanced, which is key to fostering loyalty.
Skin in the game
Dermalogica
Skin in the game
What’s included?
Creative Copy
Keep your callers informed and entertained with essential updates about your business, including special offers and exciting new product launches.
Exclusive Music
Our skilled composers create exclusive tracks that fill the silence during hold times, creating an enticing experience for your callers.
Professional Voice Artistry
With a global network of professional voice artists, we’ll match you with the perfect voice to authentically represent your brand.
Optional Extras
Auto Attendant
Make sure every call gets picked up immediately, with a consistent greeting and list of numbered options.
Effective Call Routing
We’ll create an effective telephone tree to make sure every caller reaches the right person at the first time of asking.
Standardised Voicemails
Available for both landlines and cell phones, these prompts are professionally voiced so they’re clear and consistent.
Out-of-Hours Message
Making sure your phone doesn’t ring out, we help you inform callers when you reopen, and provide alternative contact details where they can find useful information.
Unveiling Statistics and Research on the Caller Experience
In this blog we’ll uncover global consumer caller insights and explore the telephony options for business leaders to help minimise frustrations, grow sales and improve the caller experience.
