A tailored service

PHMG × LSH Auto

From first-time Benz buyers to upscaled business fleets, make every caller feel confident and valued with messaging, music and voice that reflects true automotive prestige.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

…offering exceptional driving experiences, delivered with expertise, care and a premium customer journey to match.

For LSH Auto, every interaction is a chance to demonstrate your knowledge, precision and commitment to excellence. Often, that starts with a phone call.

At PHMG, we make sure that all-important first impression mirrors your reputation – professional, refined and customer-focused.

Whether it’s showcasing new models, promoting approved used vehicles, or supporting aftersales and service enquiries we help you turn hold times into branded opportunities.

And we don’t stop at the phone. We extend that personal touch to high-performing video content and branded posts for your social channels – keeping your community engaged and message consistent across every platform.

With PHMG, you’ll reinforce the value behind each of your services – creating distinctive experiences that come together to form an unforgettable brand.

The result? A sound as polished and professional as LSH Auto itself.

Go the extra mile on the phone

Keeping callers confident

Purchasing or servicing a Mercedes-Benz is an investment in quality – and it should sound like it too. Our world-class creatives echo that through custom music, messaging and voice artistry – projecting a premium, assured tone wherever customers reach you.

Tailored to your brand

Every word, note and sound is crafted exclusively for LSH Auto – reflecting the prestige at the heart of the Mercedes marque and the professionalism of your teams.

Answers before you answer

Keep callers informed and engaged before you pick up, with updates on opening hours, bank holiday offers, booking information… the choice is yours.

Maximizing every opportunity

A smart, optimised phone system doesn’t just connect calls – it drives sales by shortening perceived wait times and ensuring your callers always get through to the right team member.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service you provide – while creating opportunities for cross-selling and deeper customer connection.

Here’s an example we crafted for you

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Audio Branding

Every second on hold is a chance to deliver your message – so don’t waste a single one. Hear the difference a professional, personal production from PHMG can make. 

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Auto Attendant

With PHMG, even the calls you miss can reflect LSH Auto’s reputation for excellence, with clear automated greetings that continue to build trust when you can’t answer in person.

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Before & After

Refined, authoritative, distinctive – a perfect match for your service.
You’ll get the same attention to detail for each message and location, seamlessly uploaded to your phone systems with exceptional support from us.

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Out of Hours

With PHMG, even the calls you miss can reflect LSH Auto’s reputation for excellence, with clear automated greetings that continue to build trust when you can’t answer in person.

Case Study: Archibold Car Shop

“We partnered with PHMG to revise our script, ensuring customers receive prompt guidance and feel reassured as we address their needs.

I had the same feeling when I contacted PHMG they put me at ease and talked me through my needs every step of the way, with clear guidance, nothing was too much trouble, I had extensive input even though I had no experience in telephone audio, through to choosing the type of music to accompany our message.

This collaborative process allowed us to refine our communication, making each customer interaction more welcoming and efficient. By focusing on clarity and warmth in our messaging, we have set a new standard for customer experience, positioning ourselves as a trusted and responsive service provider.

Well done and thank you PHMG we could not have done this without you.”

Raymond Gordon, 
General Aftersales Manager

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their LSH Auto journey.

Giving your callers the 5-star treatment with Complete Caller Experience

From the moment the phone rings, the LSH Auto experience begins – Our Complete Caller Experience ensures every caller hears the same warmth, care and professionalism you deliver in person.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.

Grow your credibility with Complete Caller Experience

From the moment the phone rings, LSH Auto sets the standard.

Our Complete Caller Experience ensures every caller hears the same professionalism, trusted service, and integrity you deliver across every business.

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In good company

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Your Package

Brand Sound Pro

Included in the package:

  • Licensing for On-Hold Marketing productions across 9 locations
  • Unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Brand-Sound Pro to play your exclusive music track across any marketing channel
  • Creative Workshop with an industry-leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Playlist of on-brand tracks for every move and moment
  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist
  • Multi Language voiceover and translations in over 100 languages
  • Complete Caller Experience to streamline the full caller journey
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Dedicated Key Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

Let’s get started

Contact Peter Evans at PeterJ.Evans@phmg.com or call +44 784 120 3142 to get in touch.