Plugged in, switched on

Keep customers informed and in control with tailored audio and smart telephony that flows as smoothly as your services.

Everyone’s Listening When the Lights Go Out

Service interruptions… tariff changes… peak times. In your world, clarity is everything. PHMG helps thousands of utility and environmental providers deliver essential updates with custom telephony experiences and world-class audio branding that sounds as reliable as the people behind it. Think scripted messaging, professional voice artistry and custom music that keeps audiences engaged and on board. 

Brands we work with

We work with brands big and small, and understand what matters to you.

Request a demo

THE BENEFITS, IN BRIEF

Service Starts with Sound

1. Voice that calms the current.

From power cuts to pipe bursts, messaging can ease panic and keep callers in the know.

2. Real-time reassurance.

Let them know when things are getting fixed, without tying up your team.

3. Easy to follow, hard to forget.

Whether you specialise in waste, water or watts, our expert copywriters understand your industry and your goals inside and out.

4. Sound that reflects your service.

Efficient, consistent, and trustworthy – just like you!

We are a rapidly growing company in a competitive industry, therefore finding the right pitch to increase our customer market is really important to us. From onboarding through to account management everyone that we have dealt with at PHMG have been great, professional, friendly and accommodating.

Sarah,Finance Administrator

SmartGas Solutions

Listen to SmartGas Solution’s On Hold Messaging

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INSPIRATION FOR YOUR ON-HOLD

Purposeful Messaging, Tailored to You

Availability

In high demand? Expecting a busy maintenance period? With our time-sensitive updates, you can keep customers informed about schedules, updates and expected resolutions.

Accreditations

If you’re certified, compliant, or hold exceptional environmental credentials, let your callers know and build trust and credibility where it counts.

Standout Services

From efficient service to sustainability initiatives – no one does things like you do. Make sure potential clients know that too.

FAQs

When will my service resume? How do I report an issue? What’s the billing cycle? Answer these key questions and more before picking up the phone.

Cross Sell

Every call is an opportunity to add value. Promote related offerings to help clients get the most from your business.
BRINGING YOUR SOUND TO LIFE

How it Works

  1. Define your objectives
    Decide what matters most—sharing key info, turning missed calls into opportunities, or using hold time to drive sales—we’ll make it happen.
  2. Music composition
    Custom on-hold music designed for your brand – richer, more engaging, and far more distinctive than generic stock tracks.
  3. Scriptwriting
    From greetings to on-hold ads, we craft sharp, engaging scripts that deliver the right message in the right way.
  4. Voice casting and recording
    We work with hundreds of professional voice artists across the globe and can pinpoint the right one for you.
  5. Editing and mixing
    Our expert team polishes every production with precision editing and seamless mixing for a flawless final result.

Get your free demo

Our audio branding productions showcase your sound, improve caller experience and create valuable marketing opportunities. And we can show how with a free demo.

  • Brand building
  • Higher engagement
  • Increased sales
  • Time saved
  • Impactful marketing
  • Cost efficient

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