Every stay starts with sound.

Elevate every guest experience at every touchpoint, with custom audio and telephony made to match your brand.

Turn Check-In into a Conversation

Before the keycard, the welcome drink, or the room service menu… there’s that first call. PHMG works with hotels, holiday homes and rentals to create a seamless guest journey, through smart telephony experiences and world-class audio branding. Think scripted messaging, professional voice artistry and custom music that keeps audiences engaged and on board. 

Brands we work with

We work with brands big and small, and understand what matters to you.

Request a demo

THE BENEFITS, IN BRIEF

Service, From the First Ring

1. Set the scene with sound.

Whether it’s boutique charm or five-star luxury, we’ll capture your vibe instantly.

2. Answers before reception.

Let guests know about check-in times, amenities or offers while they wait.

3. Tailored to their stay.

Custom scripting, music and voiceovers that match your brand down to the final note.

4. Sound that travels well.

Multilingual messaging, regional tones and warm delivery, so every guest feels truly welcome.

PHMG’s understanding of our requirements is excellent. A targeted audio service for our guests. PHMG’s understanding of our requirements was excellent. We wanted to create a functional, targeted audio service for our guests, using core messages to highlight and promote facilities that people might not be aware of, such as our restaurant and business suites, as well as the hotel’s prime location in the Northern Quarter.

Operations Manager

Crown Plaza Manchester

Listen to Crowne Plaza’s On Hold Messaging

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INSPIRATION FOR YOUR ON-HOLD

Purposeful Messaging, Tailored to You

Availability

Got a busy booking season coming up? With our time-sensitive updates, you can keep guests updated on reservations, check-in times and special offers.

Accreditations

If you’re award-winning, certified, or highly rated, let your callers know and build trust and excitement where it counts.

Standout Services

From your amenities to your unforgettable hospitality – no one does things like you do. Make sure your callers know that too.

FAQs

Are there any rooms available? What’s included in the rate? What time is check-in? Answer these key questions and more before picking up the phone.

Cross Sell

Every call is an opportunity to add value. Promote related offerings to help clients get the most from your business.
BRINGING YOUR SOUND TO LIFE

How it Works

  1. Define your objectives
    Decide what matters most—sharing key info, turning missed calls into opportunities, or using hold time to drive sales—we’ll make it happen.
  2. Music composition
    Custom on-hold music designed for your brand – richer, more engaging, and far more distinctive than generic stock tracks.
  3. Scriptwriting
    From greetings to on-hold ads, we craft sharp, engaging scripts that deliver the right message in the right way.
  4. Voice casting and recording
    We work with hundreds of professional voice artists across the globe and can pinpoint the right one for you.
  5. Editing and mixing
    Our expert team polishes every production with precision editing and seamless mixing for a flawless final result.

Get your free demo

Our audio branding productions showcase your sound, improve caller experience and create valuable marketing opportunities. And we can show how with a free demo.

  • Brand building
  • Higher engagement
  • Increased sales
  • Time saved
  • Impactful marketing
  • Cost efficient

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