A new era for your brand

PHMG × CML Security

From facility operators to federal agencies, make every caller feel secure with messaging, music and voice that affirms your role as a trusted, proven partner.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you… 

…providing industry-leading detention security installation and integration.  

For CML Security, every interaction is a chance to start building relationships with your callers, so they know you’re the real deal. Often, that starts with a phone call. 

At PHMG, we make sure that all-important first impression mirrors your reputation – professional, robust and committed to the long run.   

Whether it’s demonstrating your experience and expertise, sharing your latest cutting-edge technology, or providing ongoing maintenance, service, and support, we help you turn hold times into branded opportunities.  

And we don’t stop at the phone. We extend that personal touch to high-performing video content and branded posts for your social channels – keeping your community engaged and message consistent across every platform.  

With PHMG, you’ll reinforce the value behind each of your services – creating distinctive experiences that come together to form an unforgettable brand.  

The result? A sound as polished and professional as CML Security itself. 

Protecting First Impressions, Not Just Facilities

Keeping callers confident

You provide a service that brings justice and security to every build. Our world-class creatives echo that sentiment through custom music, messaging and voice artistry – projecting a confident tone across every touchpoint.

Tailored to your brand

Every word, note and sound is crafted exclusively for CML Security – communicating your commitment to equipment, maintenance, and design excellence.

Answers before you answer

Let your phone system take control with helpful updates, news on your latest projects and messaging to showcase your industry expertise – so they feel supported before you even pick up.

Maximizing every opportunity

A smart, optimized phone system doesn’t just connect calls – it saves clients by shortening perceived wait times and ensuring your callers always get through to the right team member.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service you provide – while creating opportunities for cross-selling and deeper customer connection.

Your Audio Branding 

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Demo

Reliable, assured, knowledgeable – all designed to reflect the same service callers will receive when you pick up. You’ll get the same attention to detail for each message, seamlessly uploaded to your phone systems with exceptional support from us.  

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Your Voicemail

With PHMG, even the calls you miss can reflect CML Security’s reputation for best-in-class installation, service, and maintenance with clear automated greetings that continue to build trust when you can’t answer in person. You deserve to sound just as good as you look. Our custom scripting, music, and voice artistry work in harmony with your video content to reflect your dedication to innovative solutions and cutting-edge technology – for a more engaging, audio-visual experience. 

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Before and After

You deserve to sound just as good as you look. Our custom scripting, music, and voice artistry work in harmony with your video content to reflect your dedication to innovative solutions and cutting-edge technology – for a more engaging, audio-visual experience. 

The New Flat Rate

“PHMG has been a true game-changer for my company. Working with them has been an absolute delight, and I would recommend them 10/10. What I appreciate most is their proactive follow-up and how effortless the entire process is for me. I don’t have to worry about reviewing branding or keeping things fresh—out of sight really is sometimes out of mind for me, so when I forget about our phone branding, their team reaches out like clockwork to let me know it’s time for an update. All I have to do is pick and approve from the tailored options they send.

The variety of voiceover artists they offer is impressive, and they always help me find the perfect fit without any hassle. Their professionalism and consistency make them a standout partner. Thanks, PHMG, for making this part of my business stress-free.”

Yomi Bamidele,
Digital Transformation Manager

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their CML Security journey.

Create Long-Term Partnerships with Complete Caller Experience

From the moment the phone rings, the CML Security journey begins.

Our Complete Caller Experience ensures every customer hears the same credible, detail-oriented dedication you deliver in person.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
OUR CLIENTS

In good company

Harley Davison logo
kia logo
continental-logo
Adidas logo
nissan logo

Your Package

Brand Sound Pro

Included in the package:

  • Licensing for On-Hold Marketing productions across 7 locations
  • Unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Brand-Sound Pro to play your exclusive music track across any marketing channel
  • Creative Workshop with an industry-leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Playlist of on-brand tracks for every move and moment
  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist
  • Multi Language voiceover and translations in over 100 languages
  • Complete Caller Experience to streamline the full caller journey
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Dedicated Key Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

Let’s get started

Contact Nick Burd at Nick.Burd@phmg.com or call +1 720 916 1050 to get in touch.