Who we are
As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.
We know what matters to you
Creating a safe, loving environment where pets feel like family.
For K9 Resorts, every interaction is a chance to reflect your promise of luxury, trust and award-winning care – and it often starts with a phone call.
At PHMG, we make sure that first impression mirrors your resort experience: warm, welcoming and distinctly high-end.
Whether it’s routing pet parents to the right location, reassuring them with polished on-hold messages or promoting seasonal offers, we help you turn hold times into branded opportunities.
We’ll even extend that personal touch to video content and branded posts for your socials, keeping things consistent across multiple platforms.
With PHMG, you’ll reinforce the values behind every tail-wagging check-in, creating standout experiences not just at one resort, but across all of them.
The result? A sound as trusted and distinctive as K9 Resorts itself.
Showing the value of care
Keeping callers confident
Tailored for your brand
Answers before you answer
Protecting every opportunity
One voice, endless possibilities
With PHMG, consistency and distinction come together. Your signature sound will echo your resort-style experience across every location, while allowing for scalable, localized updates – ensuring every call feels unmistakably you.
Transforming engagement across every touchpoint
Allow us to introduce you to a before and after of one of your current videos – complete with professional scripting, voice-over delivery, and a unique music track recorded in-house.
Once we’ve reimagined your audio branding, a Video B&A is just one of the ways we can help you look as good as you sound.
Whether it’s taking existing assets and elevating them to the next level, or crafting new ones to help your brand establish a truly unmistakable presence, our team of renowned producers, copywriters, and audio engineers is always ready to impress.
Play Video 70% of callers placed on hold with silence or generic music hang up within a minute. Our refined audio branding keeps them engaged and ready to start their K9 Resorts journey.
Case Study: Sandy Paws
Having grown in both size and status, Sandy Paws Animal Hospital partnered with us to expand their marketing efforts, making the most of our BrandSound™ package to bring in more clientele.
As a result, we curated a new radio campaign to not only drive foot traffic through their door, but increase engagement on the web and phonelines – delivering key information with warmth and enthusiasm to draw listeners in.
Our in-house copywriters meticulously selected each word to ensure maximum impact. After all, with radio, every second counts.
The production was complete with SFX, careful voiceover selection, and an upbeat track to hold everything together – resulting in an ad that ticked all the boxes.
Play Video 
Giving your callers the 5-star treatment with Complete Caller Experience
From the moment the phone rings, the K9 Resorts experience begins – Our Complete Caller Experience ensures every caller hears the same warmth, care and professionalism you deliver in person.
Deliver excellence
Stay connected
Think big
Keep customers loyal
Deliver excellence
Stay connected
Think big
Keep customers loyal
OUR CLIENTS
In good company
