A new era for your brand

PHMG × JBA Consulting

From government agencies to private sector developers and international organisations, make every caller feel like part of the JBA family with messaging, music and voice befitting of one of the world’s leading environmental and engineering consultancies.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

…helping clients worldwide adapt and build resilience to climate change.

For JBA Consulting, every interaction is a chance to build trust, foster relationships, and make a difference. Often, that starts with a phone call.
At PHMG, we make sure that all-important first impression mirrors your reputation – responsible, responsive, and innovative.

Whether it’s directing callers to the right team, providing timely updates on projects, or launching new initiatives, we help you turn hold times into branded opportunities.
And we don’t stop at the phone. We extend that personal touch to high-performing video content and branded posts for your social channels – keeping your community engaged and message consistent across every platform.

With PHMG, you’ll reinforce the value behind each of your services – creating distinctive experiences that come together to form an unforgettable brand.

The result? A sound as polished and professional as JBA Consulting itself.

Showing the value of quality

Keeping callers confident

You drive change through analytics, support and nature-inspired solutions. Our world-class creatives echo that sentiment with custom music, messaging and voice artistry – projecting an empathetic, authoritative tone across every touchpoint.

Tailored to your brand

Every word, note and sound is crafted exclusively for JBA Consulting – communicating your values, experience and unwavering commitment to service at every touchpoint.

Answers before you answer

Let your phone system sweat the small stuff – keeping callers engaged, informed and up to date with ongoing projects, while you focus on the big picture.

Maximizing every opportunity

A smart, optimised phone system doesn’t just connect calls – it enhances customer experiences by shortening perceived wait times and ensuring your callers always get through to the right team member.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service you provide – while creating opportunities for cross-selling and deeper customer connection.

Here’s an example we crafted for you

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Audio Branding

Every second on hold is a chance to deliver your message – so don’t waste a single one. Hear the difference a professional, personal production from PHMG can make.

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Auto Attendant

With PHMG, even the calls you miss can reflect JBA Consulting’s people-first approach, with clear automated greetings that continue to build trust when you can’t answer in person.

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Before & After

You deserve to sound just as good as you look. Our custom scripting, music, and voice artistry work in harmony with your video content to showcase your technical expertise and collaborative core – resulting in a more engaging, audio-visual experience.

Enva

“A brand is built on all the various interactions you have with customers, employees, and everyone – and on-hold is another platform that must be considered. On-Hold Marketing allows us to appear far more professional – and you can’t put a price on the image you create. PHMG’s service is fantastic, too.

When we put in our update they’re normally returned with two to three days, and I even get chased to make sure I do my updates by my Account Manager. The quality and options we’re given are excellent. I would wholeheartedly recommend them.”

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their JBA Consulting journey.

Giving your callers the 5-star treatment with Complete Caller Experience

From the moment the phone rings, the JBA Consulting experience begins – Our Complete Caller Experience ensures every caller hears the same warmth, care and professionalism you deliver in person.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
OUR CLIENTS

In good company

Harley Davison logo
kia logo
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Adidas logo
nissan logo

Your Package

Brand Sound

Included in the package:

  • Licensing for On-Hold Marketing productions across 22 locations
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

+ Multi-Language

  • Voiceover and translations in additional language

+ Voice Pro

  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist

Let’s get started

Contact Penny Simons at penny.simons@phmg.com or call +44 7779541934 to get in touch.