Reassurance on the line

Turn sound into your most powerful tool, with custom audio branding and telephony services that match the innovation behind everything you produce.

When Risk is High, Trust is Higher

Before you sell a policy or begin the claims process, your customer’s experience has already set the tone. At PHMG we work with thousands of insurance companies of all sizes to ensure policyholders feel valued and understood with expertly crafted audio branding and tailored telephony experiences – designed to communicate reliability, reassurance and readiness. Think scripted messaging, professional voice artistry and custom music that keeps audiences engaged and on board. 

Brands we work with

We work with brands big and small, and understand what matters to you.

Request a demo

THE BENEFITS, IN BRIEF

Protect Your Reputation with Every Call

1. Underwrite your brand with sound.

Blend the legacy of your industry with the innovation of your brandReflect professionalism and empathy in seconds with tailored audio that instils trust.

2. Policy info, without the paperwork.

Answer FAQs, explain coverage types or guide renewals, with no call handlers needed.

3. Claims start here. So should the support.

Let worried callers know what comes next before they speak to an advisor.

4. Compliance and clarity.

Ensure regulatory messages are delivered consistently, clearly – and in your tone of voice.

Working with PHMG has honestly been great! They are very responsive, always positive and helped us get a very creative message set up on our phone systems. Our clients greatly appreciate hearing an upbeat message about our agency, over boring elevator music that they usually have to listen to when on hold. I would highly recommend PHMG!

Melissa Lotter

Vice President – Operations

E.J. Stochaj Insurance

Listen to E.J. Stochaj Insurance On Hold Messaging

INSPIRATION FOR YOUR ON-HOLD

Purposeful Messaging, Tailored to You

Availability

Got a high-claims period or renewal season coming up? With our time-sensitive updates, you can keep policyholders in the loop at every step of their journey.

Accreditations

If you’re licensed, regulated or recognised by trusted industry bodies, let your callers know and build trust where it counts.

Standout Services

Your policies and cover options are second-to-none. Make sure your callers know that too.

FAQs

What’s covered? How do I make a claim? When’s my renewal due? Answer these key questions and more before picking up the phone.

Cross Sell

Every call is an opportunity to add value. Promote related offerings to help clients get the most from your business.
BRINGING YOUR SOUND TO LIFE

How it Works

  1. Define your objectives
    Decide what matters most—sharing key info, turning missed calls into opportunities, or using hold time to drive sales—we’ll make it happen.
  2. Music composition
    Custom on-hold music designed for your brand – richer, more engaging, and far more distinctive than generic stock tracks.
  3. Scriptwriting
    From greetings to on-hold ads, we craft sharp, engaging scripts that deliver the right message in the right way.
  4. Voice casting and recording
    We work with hundreds of professional voice artists across the globe and can pinpoint the right one for you.
  5. Editing and mixing
    Our expert team polishes every production with precision editing and seamless mixing for a flawless final result.

Get your free demo

Our audio branding productions showcase your sound, improve caller experience and create valuable marketing opportunities. And we can show how with a free demo.

  • Brand building
  • Higher engagement
  • Increased sales
  • Time saved
  • Impactful marketing
  • Cost efficient

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