Made to sell, styled to sound

Turn wait time into screen time with custom audio and telephony that keeps your brand front of mind.

Audio That Rings Up Results

In-store or online, every shopper’s journey starts with a moment of interest. At PHMG, we work with thousands of retail businesses to make those moments count with smart telephony experiences and custom audio branding built for every touchpoint. From fashion to furniture, supermarkets to salons, we turn wasted time into sales time.

Brands we work with

We work with brands big and small, and understand what matters to you.

Request a demo

THE BENEFITS, IN BRIEF

Retail Therapy Starts with the Right Tone

1. Make your brand pop.

Whether you’re big-box or boutique, make sure your identity shines through before the first hello.

2. Keep queues in check.

Use hold time to promote sales, events and updates – so your callers always feel in the know.

3. Dressed for your customer.

Our scripts, music and voices are styled to match your vibe… polished, playful or premium.

4. Trust, wrapped and delivered.

Set expectations, calm concerns and build confidence with every word your caller hears.

Excellent experience working with the team at PHMG. They took the time to understand our business, wrote scripts that reflect our company vibe and made the process of setting up and delivering our phone messaging a breeze.

Lisa, Operations

Direct Group Limited

Listen to Direct Group’s On Hold Messaging

INSPIRATION FOR YOUR ON-HOLD

Purposeful Messaging, Tailored to You

Availability

Expecting a seasonal rush? With our time-sensitive updates, you can keep shoppers in the loop about stock, promotions and delivery times.

Accreditations

If you’re award-winning, certified, or known for your exceptional services, let your callers know and build trust where it counts.

Standout Services

From your product range to your outstanding customer care – no one does things like you do. Make sure potential callers know that too.

FAQs

Is my product in stock? What’s your return policy? How much is shipping? Answer these key questions and more before picking up the phone.

Cross Sell

Every call is an opportunity to add value. Promote related offerings to help clients get the most from your business.
BRINGING YOUR SOUND TO LIFE

How it Works

  1. Define your objectives
    Decide what matters most—sharing key info, turning missed calls into opportunities, or using hold time to drive sales—we’ll make it happen.
  2. Music composition
    Custom on-hold music designed for your brand – richer, more engaging, and far more distinctive than generic stock tracks.
  3. Scriptwriting
    From greetings to on-hold ads, we craft sharp, engaging scripts that deliver the right message in the right way.
  4. Voice casting and recording
    We work with hundreds of professional voice artists across the globe and can pinpoint the right one for you.
  5. Editing and mixing
    Our expert team polishes every production with precision editing and seamless mixing for a flawless final result.

Get your free demo

Our audio branding productions showcase your sound, improve caller experience and create valuable marketing opportunities. And we can show how with a free demo.

  • Brand building
  • Higher engagement
  • Increased sales
  • Time saved
  • Impactful marketing
  • Cost efficient

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