Care starts with a call.

Turn wait times into peace of mind with custom audio and telephony services made to calm, reassure and inform.

Where Reassurance Begins

Before the appointment, before the assessment – there’s the first impression. At PHMG, we help health and social care providers deliver calm, clear and compassionate communication through smart telephony experiences and world-class audio branding. Because great care starts with a great connection.

Brands we work with

We work with brands big and small, and understand what matters to you.

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THE BENEFITS, IN BRIEF

Empathy You Can Hear

1. Warmth before welcome.

Whether it’s a patient, parent, or caseworker, your message sets the tone.

2. Answer without answering.

Share hours, locations, and seasonal information with messaging that eases concerns and builds trust.

3. Custom care, custom sound.

Tailored voiceovers and music that reflect your values, not just your services.

4. Replace confusion with confidence.

Clear and compliant messaging means fewer questions, and much better outcomes.

Working with PHMG has been a seamless, highly beneficial experience. Their professionalism, attention to detail, and deep understanding of our brand make every interaction effortless and productive. We’re grateful for the dedication to our brand and couldn’t recommend them more highly!

Hoyland Medical

Listen to Hoyland Medical’s On Hold Messaging

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INSPIRATION FOR YOUR ON-HOLD

Purposeful Messaging, Tailored to You

Availability

Got a busy period coming up? With our time-sensitive updates, you can keep patients, clients and their families in the loop at every stage of care.

Accreditations

If you’re licensed, certified, or come with exceptional recommendations, let your callers know and build trust where it counts.

Standout Services

From your compassionate approach to your peerless expertise – no one does things like you do. Make sure your callers know that too.

FAQs

What are your hours? How do I book an appointment? What services do you offer? Answer these key questions and more before picking up the phone.

Cross Sell

Every call is an opportunity to add value. Promote related offerings to help clients get the most from your business.
BRINGING YOUR SOUND TO LIFE

How it Works

  1. Define your objectives
    Decide what matters most—sharing key info, turning missed calls into opportunities, or using hold time to drive sales—we’ll make it happen.
  2. Music composition
    Custom on-hold music designed for your brand – richer, more engaging, and far more distinctive than generic stock tracks.
  3. Scriptwriting
    From greetings to on-hold ads, we craft sharp, engaging scripts that deliver the right message in the right way.
  4. Voice casting and recording
    We work with hundreds of professional voice artists across the globe and can pinpoint the right one for you.
  5. Editing and mixing
    Our expert team polishes every production with precision editing and seamless mixing for a flawless final result.

Get your free demo

Our audio branding productions showcase your sound, improve caller experience and create valuable marketing opportunities. And we can show how with a free demo.

  • Brand building
  • Higher engagement
  • Increased sales
  • Time saved
  • Impactful marketing
  • Cost efficient

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