Payments & billing

We’ve answered some of the most common questions below.
If you still need help, leave your details and someone from our accounts team will be in touch.

Frequently asked questions

When does my invoicing start? 

We generate your first invoice when you instruct us to begin working for you, because we begin creating productions for your business right away. Starting the development of your scripts and music straight away ensures your productions are ready to go live in good time. That includes copywriting, production, editing and voice recording, as well as managing your account.

Where can I see my deferred payment period?

Your deferred payment period can be found on your invoices in the “Terms” section. All new clients are given 60 days deferred payment – whilst we invoice clients from the date the contract is signed, you are not required to make your first payment for 60 days.

How do I raise a billing query or update my payment information?

Our Credit Control team are ready and waiting to help. Email or call: UK – 0161 609 0675 / Australia – 1 300 348 191 / Singapore – 1 800 852 3028 / South Africa – 0 800 982 182 / USA & Canada – +1 (312) 757 5597

How do I check if an invoice has been paid?

Once you’ve logged into your online portal, select ‘Invoices’ to view a list of all invoices and view the Status at a glance. You can also download copies of your invoices from here.

Still have questions?

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