A new era for your brand

PHMG × Clear Smiles

From nervous first timers to long-standing patients, ensure every caller feels in safe hands with messaging, music and voice that reflects your care and expertise.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

…creating beautiful, healthy smiles in a relaxed, calm environment.

For Clear Smiles, every interaction is a chance to reassure, build trust, and demonstrate your commitment to clinical excellence. Often, that starts with a phone call.

At PHMG, we make sure that all-important first impression mirrors your reputation – approachable, professional, and compassionate.

Whether you’re answering common queries, introducing special treatments, or celebrating your award-winning team, we help you turn hold times into branded opportunities.

And we don’t stop at the phone. We extend that personal touch to high-performing video content and branded posts for your social channels – keeping your community engaged and message consistent across every platform.

With PHMG, you’ll reinforce the value behind each of your services – creating distinctive experiences that come together to form an unforgettable brand.

The result? A sound as polished and professional as Clear Smiles itself.

Showing the value of quality

Keeping callers confident

Your compassionate approach helps even the most anxious visitors become confident, long-term patients. Our world-class creatives echo that sentiment through custom music, messaging and voice artistry – projecting a warm, trustworthy tone across every touchpoint.

Tailored to your brand

Every word, note and sound is crafted exclusively for Clear Smiles – communicating your standards, award-winning care, and dedication to helping patients look and feel their best.

Answers before you answer

Keep callers engaged and informed while they wait with updates on your opening hours, latest cosmetic specials, and FAQs – so they feel supported long before they walk through your doors.

Maximising every opportunity

A smart, optimised phone system doesn’t just connect calls – it strengthens loyalty by shortening perceived wait times and ensuring your callers always get through to the right team member.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service you provide – while creating opportunities for cross-selling and deeper customer connection.

Here’s an example we crafted for you

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Your Audio Branding

Every second on hold is a chance to deliver your message – so don’t waste a single one. Hear the difference a professional, personal production from PHMG can make.

Bright, friendly, and trustworthy – all designed to create a welcoming experience for every patient.

You’ll get the same attention to detail for each message, seamlessly uploaded to your phone systems with exceptional support from us.

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Your Out of Hours

With PHMG, even the calls you miss can mirror Clear Smiles’ reputation for outstanding care, with clear automated greetings that continue to build trust when you can’t answer in person.

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Your Auto Attendant

Now, callers get clarity before the first hello, with accurate routing options delivered in the same approachable voice.

Case Study: Clear Health Group

Our production is often the first interaction a patient has with our hospital, and this valuable audio interface sets the right tone from the very beginning. Our callers contact us at an emotional and potentially distressing time – and audio branding provides the calming reassurance they need whilst on-hold. PHMG has provided an excellent service at every level – their intelligent insight was hugely valuable in developing our sound, and their delivery was consistently reliable.

Matthew Graham-Clare, Head of Regional Marketing

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Clear Smiles journey.

Polish every call with Complete Caller Experience

From the moment the phone rings, the Clear Smiles journey begins.

Our Complete Caller Experience ensures every caller hears the same warmth, compassion, and personalised service you deliver in person.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
OUR CLIENTS

In good company

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kia logo
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Adidas logo
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Your Package

Brand Sound

Included in the package:

  • Licensing for On-Hold Marketing productions across one location
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

+ Multi-Language

  • Voiceover and translations in additional language

+ Voice Pro

  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist

Let’s get started

Contact Ally McAdam at Ally.McAdam@phmg.com or call +44 781 564 1827 to get in touch.