Technical Implementation Coordinator – North America
Manchester, UK
Client Technology Solutions
We are PHMG – a proud Sunday Times Best Company to Work For.
Our staff are committed to continuously improving. They’re not afraid of hard work. And they have passion coursing through their veins.
If this sounds like you, keep reading.
Role: Technical Implementation Coordinator
Location: Manchester
Hours: 1pm-10pm (Supporting US Clients)
Package: £31,000 OTE
As a Technical Implementation Consultant, you’ll provide technical support during the implementation of bespoke audio branding services for our clients’ telephony systems. With support from our expert internal engineering team and 3rd party providers you’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for.
Working together with our dedicated Account Managers you’ll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions.
Your work will be directed through our CRM systems and project cases, so we’ll make the best use of your organisation skills and ability to prioritise your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.
What you will be doing:
- Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or otherinternal teams
- Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
- Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
- Managing and updating all project work into the CRM and related project cases
What you will need:
- Strong communication skills
- A highly organised approach to your work
- Experience working with multiple departments both internally and externally.
- Experience of working in a telecoms environment would be advantageous
What you will get in return:
- Competitive salary and rewards
- Career development and progression directly linked to your performance
- Free gym membership at PureGym
- Smart pension scheme
- Critical illness cover
- Life assurance
- Creative, spacious offices with breakout areas and bar
- Dry cleaning and tailoring service
- Cycle to work scheme
- Fundraising initiatives for our registered charity – the PHMG Foundation
About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.
#LI-SD1