Creative QA Manager

Role: Creative QA Manager

Location: Old Trafford, Manchester M16 0PQ

Hours: Monday – Friday, 8.45am – 5.15pm (some flexibility may be required)

Package: Up to £45,000 OTE

Are you passionate about delivering world-class creative output? Do you have a keen eye for quality, a collaborative spirit, and the confidence to lead? If so, PHMG is looking for a Creative Quality Assurance Manager to join our team and drive excellence across all our creative disciplines.

As the Creative QA Manager, you’ll ensure every final production meets the highest standards, aligning with client briefs and expectations. You’ll play a key role in evaluating work objectively, engaging with client feedback, and leading workshops to foster a culture of collaboration and continuous improvement.

Strategic objectives and responsibilities:

• Quality Assurance: Evaluating creative outputs against client briefs, identifying areas for improvement and providing actionable feedback.
• Team Development: Designing and delivering workshops for creative teams, with tailored 1:1 sessions as needed to elevate individual and team performance.
• Client-Centric Focus: Analysing and acting on client feedback, collaborating with insights teams to ensure transparency and improved output quality.
• Cross-Departmental Collaboration: Working with internal teams to address Service Feedback Issues (SFIs) and enhance client retention strategies.
• Advocacy and Reporting: Promoting our creative successes within the business by sharing case studies with Sales and Client Services teams. Presenting concise reports based on data insights to inform and inspire decision-making across teams.
• Creative workshops with Clients: Leading on creative workshops with clients when required.

What you’ll bring to PHMG:

• A proactive, independent mindset, with confidence working across all creative disciplines.
• A passion for fostering a collaborative, creative culture.
• Strong experience in engaging directly with clients and external partners.
• Excellent ability to distil and report on large data sets effectively.
• Expertise in leading workshops and motivating groups to achieve their best.
• An objective approach to assessing creative work, maintaining a focus on excellence.

What you’ll get in return:

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Free gym membership at PureGym
• All expenses paid company events in sought after venues
• Birthday time off to celebrate
• On-site barber and beautician
• Exciting social scene and lively atmosphere
• Creative, spacious offices with breakout areas and bar
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Cycle to work scheme
• Smart pension scheme

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.
This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

 #LI-ET1