How We Handle Complaints
Listen
We acknowledge your concerns within 3 working days, working both swiftly and meticulously to understand what went wrong.
Investigate
Every complaint is taken seriously. We examine each matter in detail, so we can identify the issue and work toward putting it right.
Resolve
Once we have all the information we need, we’ll get back to you with a clear and proposed resolution.
Improve
Your feedback is invaluable. We actively use it to refine our service and strengthen our practice, ensuring a better experience for both existing and future clients.
Turning Complaints Into Progress
Bad reviews and complaints are something we aim to prevent – and we regret when things go wrong. But when they do, we see them as opportunities to improve.
At PHMG, we work hard to ensure you never have to face the things you signed up to avoid, like audio errors, broken phone systems, call quality failures, or poor customer service. Still, we understand issues might accidentally slip through the net.
If that happens, we want to know about it. The last thing we want is for you to cancel your PHMG subscription and risk losing calls, business, and the signature sound we’ve created together. Your satisfaction drives our team every day, and your feedback is essential in helping us achieve it.
Submit a Complaint
We’re sorry if your experience with PHMG has not met expectations.
The quickest way to raise a complaint is by completing the form below. If you’d prefer to escalate the matter directly, you can also contact your Account Manager by phone or email, and they’ll respond as soon as possible.
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