Service
Complete caller experience
Location
United Kingdom
Sector
Insurance
client overview
Staysure is a five-time winner of Best Travel Insurance Provider at the British Travel Awards.
The brief, in brief
Help reassure Staysure customers with concerns on multiple fronts.
The background
Established in 2004, Staysure was created to help British citizens with all types of travel insurance, and more recently, pet insurance.
They’ve grown rapidly over the years on the back of their ethos that if something’s worth doing, it’s worth doing right.
They’re known for tailored policies and incredible, professional support.
The challenge
COVID-19 has meant big changes for many businesses, and Staysure has been no different.
With most commercial flights grounded, holidays cancelled and a surge in new pet owners, demand for Staysure’s people went in to overdrive. They faced an uphill battle to maintain superior customer care despite ballooning call volumes and a team getting used to working from home.
How we helped
We already had an established relationship with Staysure before the pandemic, and they turned to us for help knowing that clear, concise communication was vital.
Working remotely ourselves, we quickly scripted, recorded, edited and deployed high-quality changes to their welcome and out-of-hours messages to reassure callers and let them know that the team were working hard to get answers, as quickly as possible.
We also designed and developed a brand new audio brief inclusive of brand-analysis, creative copywriting, voiceover direction and exclusive music to perfectly encapsulate their newly launched Petsure audio brand – which went live with a distinct, pet-loving identity.
Staysure is the UK’s Most Trusted Travel Insurance Provider, and our audio productions help them to continue to be just that.
Get a free demo
Interested in how our audio productions could unlock the potential in your telephone system? Follow the link and we’ll put together a demo that’s tailored to your business ― don’t worry, it’s totally free.
