Service
Complete caller experience
Location
Australia
Sector
Automotive
client overview
Mercedes-Benz Toorak traces its history back over 100 years, and has been Toorak’s go-to Mercedes-Benz dealer since 1971.
The brief, in brief.
Put the pedal to the metal, with rapid updates to their telephone
system’s messaging.
The background
Toorak is an affluent suburb in central Melbourne, Victoria. Synonymous with wealth and luxury, it’s home to a privileged few who can afford its sky-high property prices.
For over a century, the people at Mercedes-Benz Toorak – known as ‘the home of luxury’ – have focused on providing premium new and used cars from their two sites. And all delivered with the kind of quality customer service their clientele expect.
The problem
Australia – and Victoria in particular – has had some of the toughest pandemic controls in the world; nevertheless, Mercedes-Benz Toorak remained open, although they did have to make some significant changes, including reducing their operating hours and combining both of their sites into one.
It was vital they communicated this to their customers.
How we helped
We began working with Mercedes-Benz Toorak in 2019, and within 12 months the value of our services had become crystal clear.
Working remotely ourselves, we quickly scripted, recorded, edited and deployed a new standardised telephone greeting, including a series of numbered options.
In doing so, Mercedez-Benz Toorak has not only found a way to reassure customers they’re still open – and introduce their new business hours as soon as each call is answered – they’ve also been able to better manage their call traffic by directing people straight to their desired department.
Get a free demo
Interested in how our audio productions could unlock the potential in your telephone system? Follow the link and we’ll put together a demo that’s tailored to your business ― don’t worry, it’s totally free.
