A new era for your brand

PHMG × Wallace Quinn

From the family home to the corporate office, give callers the legal reassurance they need wherever they are with professional messaging, music and voice.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

…helping people across Scotland make life’s big decisions.

For Wallace Quinn, every interaction is about more than facilitating a smooth transaction – it’s a chance to reflect your promise of dedicated advice, trusted expertise, and selfless service. Often, that starts with a phone call.

At PHMG, we make sure that all-important first impression mirrors your reputation – professional, accessible, and effective.

Whether it’s guiding callers to a conveyancing specialist, helping them get a quick equity release quote, or bringing clarity to complex business law, we help you turn hold times into branded opportunities.
And we don’t stop at the phone. We extend that personal touch to high-performing video content and branded posts for your social channels – keeping your community engaged and your message consistent across every platform.

With PHMG, you’ll reinforce the value behind each of your services – creating distinctive experiences that come together to form an unforgettable brand.

The result? A sound as polished and professional as your firm itself.

A Legal Promise Worth Listening To

1. Keeping clients confident

Your advice helps clients overcome life’s major challenges. Our world-class creatives echo that through custom music, messaging and voice – projecting clarity and assurance across every touchpoint.  

2. Tailored to your brand

Every word, note and sound is crafted exclusively for Wallace Quinn – buttressing your reputation with an identity clients immediately recognise and remember.

3. Answers before you answer

Keep callers engaged and informed with everything from legislation changes to handy online resources – so they feel supported before even speaking to an advisor.

4. Maximising every opportunity

A smart, optimised phone system doesn’t just connect calls – it saves clients by shortening perceived wait times and ensuring they always get the right answers from the right person.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service you provide across all three offices, creating opportunities for deeper customer connection at each one.

Here’s an example we crafted for you

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Your Audio Branding  

Every second on hold is a chance to deliver your statement – so don’t waste a single one. Hear the difference a professional production from PHMG can make.

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Demo

Clear, reassuring, and informative – all designed to establish your position as lawyers for life. You’ll get the same attention to detail for each message and location, seamlessly uploaded to your phone systems with exceptional support from us.

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Your Out of Hours

With PHMG, even the calls you miss can reflect Wallace Quinn’s reputation for quality,  with clear greetings that inform about your schedule, drive website traffic, and continue to build trust when you can’t answer in person.

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Wallace Quinn journey.

Banks & Brower, LLC

“Working with PHMG has truly exceeded our expectations. We’ve been very pleased with everything they’ve done for us. Their hold and voicemail recordings help keep our communication streamlined and informative for our clients. Choosing to work with them was a great decision!”

Megan Phillips, COO

Lead the way with Complete Caller Experience  

From the moment the phone rings, the Wallace Quinn experience begins.

Our Complete Caller Experience ensures every client benefits from the same clarity, expertise, and efficiency you deliver in person – shaping a consistent journey where callers feel valued and fully supported.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.

GoTo Connect – Where Every Call Builds Your Brand

Running a business is hard enough without worrying about your phone system. That’s why we’ve partnered with GoTo Connect – combining their cutting-edge cloud telephony with PHMG’s expert setup, bespoke audio branding, and 24/7 support.

Purpose-Built Caller Experience
Our solution offers custom messages and branded audio, designated call flows that reflect your business, can work from any device, and multi-site use.
End-to-End Support
Setup, configuration, testing, and onboarding managed by PHMG experts.
Cost-Saving, Scalable Platform
Requires no expensive hardware, delivers better call quality with less downtime, and grows and adapts alongside your business.
Stress-Free Setup
We provide clear steps with minimal input required, along with ongoing optimisation and support to ensure continued success.
Purpose-Built Caller Experience
Our solution offers custom messages and branded audio, designated call flows that reflect your business, can work from any device, and multi-site use.
End-to-End Support
Setup, configuration, testing, and onboarding managed by PHMG experts.
Cost-Saving, Scalable Platform
Requires no expensive hardware, delivers better call quality with less downtime, and grows and adapts alongside your business.
Stress-Free Setup
We provide clear steps with minimal input required, along with ongoing optimisation and support to ensure continued success.
OUR CLIENTS

In good company

Your Package

Brand Sound Pro

Included in the package:

  • Licensing for On-Hold Marketing productions across X locations
  • Unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Brand-Sound Pro to play your exclusive music track across any marketing channel
  • Creative Workshop with an industry-leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Playlist of on-brand tracks for every move and moment
  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist
  • Multi Language voiceover and translations in over 100 languages
  • Complete Caller Experience to streamline the full caller journey
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Dedicated Key Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

Let’s get started

Contact Andrew Groves at andrew.groves@phmg.com or call +44 7894985154 to get in touch.