A new era for your brand

PHMG × Top Edge

From audiophiles to off-road warriors, take calls up a gear for every customer with messaging, music, and voice that sets the pace in your industry.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

Fixing drivers up with the highest quality aftermarket upgrades and auto repairs.

For Top Edge, every interaction is a chance to rev up your reputation and let callers know they’re choosing trusted technicians and premium parts.

At PHMG, we make sure that all-important first impression counts, driving positive brand recall and confidence for miles down the road.

Whether it’s demonstrating the care that goes into repairs, promoting the latest performance accessories, or scheduling a service with ease, we help you turn hold times into branded opportunities.

And we don’t stop at the phone. We extend that personal touch to video content and branded posts for your social media, keeping things consistent across multiple platforms.

With PHMG, you’ll reinforce the value behind every tune-up, every repair, and every custom installation – creating standout experiences that callers remember.

The result? A sound as polished and professional as Top Edge itself.

Showing the value of quality

Keeping callers confident

You elevate the driving experience with leading repairs and quality upgrades. Our world-class creatives echo that through custom music, messaging and voice artistry – establishing a tone that speaks to your precision and expertise.  

Tailored to your brand

Every word, note, and sound is exclusively designed around Top Edge – communicating your values, standards and unwavering commitment to customer service at every touchpoint. 

Answer before you answer

Keep callers engaged and informed with helpful updates on product releases, off-road rentals, and workshop hours – so they’re confident behind the wheel and on the phone.

Maximizing every opportunity

A smart, optimized phone system doesn’t just connect calls – it saves sales by shortening your wait times, and ensures your customers always get through to the right team member.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service across both Top Edge locations – while creating opportunities for cross-selling and deeper customer connections at each.

Here’s an example we crafted for you

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Audio Branding

Bold, driven, and clear – all designed to reflect Top Edge’s reputation for outstanding service, while instilling confidence in drivers. You’ll get the same attention to detail for both locations, seamlessly uploaded to your phone systems with exceptional support from us.

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Interactive Voice Recognition

Caller routing made seamless – your personalized auto attendant gets customers through to the right department as quickly as possible, streamlining calls and freeing up your team’s time.

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Before and After

Every second on hold is a chance to drive home your message – so don’t waste a single one. Hear the difference a professional production from PHMG can make.

Xpertech Auto Repair

“Partnering with PHMG was a game-changer for Xpertech Auto Repair. Before, our hold time didn’t reflect the level of service we deliver. Now, with custom branding, a signature background sound, and a voice that captures our personality, our phones work as an extension of our marketing.”

Kathleen Callahan
—Owner

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Top Edge journey.

Giving your callers the 5-star treatment with Complete Caller Experience

From the moment the phone rings, the Top Edge experience begins – Our Complete Caller Experience ensures every caller hears the same professionalism, trusted service, and integrity you deliver in person.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
OUR CLIENTS

In good company

Your Package

Brand Sound

Included in the package:

  • Licensing for On-Hold Marketing productions across 2 locations
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

Let’s get started

Contact Nick Burd at Nick.Burd@phmg.com or call +1 720 916 1050 to get in touch.