A new era for your brand

PHMG × Tex Mex Credit Union

From savvy savers to those who need a little extra cash, make sure every caller’s financial needs are met with messaging, music and voice that reflect your true spirit – reliable, trustworthy and built on over 70 years of trust.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

…serving the Webb County community with real financial support – just like you’ve done since 1953.

For Tex Mex Credit Union, every interaction is a chance to mirror the by-your-side service you offer in real life – honest and dependable. Often, that starts with a phone call.
At PHMG, we make sure that all-important first impression mirrors your reputation – personable, secure, and always people-first.

Whether it’s depositing savings, applying a loan or making a repayment, we help you turn hold times into branded opportunities.

And we don’t stop at the phone. We extend that personal touch to high-performing video content and branded posts for your social channels – keeping your community engaged and message consistent across every platform. With PHMG, you’ll reinforce the value behind each of your services – creating distinctive experiences that come together to form an unforgettable brand.

The result? A sound as polished and professional as Tex Mex Credit Union itself.

Every Member Moment Matters

Keeping callers confident

Your reputation is built on an unwavering commitment to your members’ needs. Our world-class creatives echo that sentiment through custom music, messaging and voice artistry – projecting integrity and a community-rooted approach across every touchpoint.

Tailored to your brand

Every word, note and sound is crafted exclusively for Tex Mex Credit Union – putting your shared values of an ethical and transparent DNA at the forefront of each message.

Answers before you answer

Keep callers engaged with your latest rates, offers, and services while they wait – so they feel listened to before you even pick up.

Maximizing every opportunity

A smart, optimised phone system doesn’t just connect calls – it saves customers by shortening perceived wait times and ensuring your callers always get through to the right team member.

One voice, endless possibilities

With PHMG, consistency and distinction come together. Your signature sound will echo your values – ensuring every caller experience feels unmistakably Tex Mex Credit Union.

Here’s an example we crafted for you

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Before & After

You deserve to sound just as good as you look. Our custom scripting, music, and voice artistry work in harmony with your video content to highlight your values of reliability, dependability, and community – creating a more engaging, audio-visual experience.

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Your Demo

With PHMG, every caller to Tex Mex Credit Union experiences your unwavering support from the moment they connect. Professionally crafted messaging keeps members informed, engaged, and reassured

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Auto Attendant

Now, callers get clarity before the first hello, with accurate routing options delivered in the same approachable voice.

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Tex Mex Credit Union journey.

Case Study — E.J. Stochaj Insurance

Working with PHMG has honestly been great! They are very responsive, always positive and helped us get a very creative message set up on our phone systems. Our clients greatly appreciate hearing an upbeat message about our agency, over boring elevator music that they usually have to listen to when on hold. I would highly recommend PHMG!

Melissa Lotter,
Vice President – Operations

OUR CLIENTS

In good company

Your Package

Brand Sound

Included in the package:

  • Licensing for On-Hold Marketing productions across one location
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

+ Multi-Language

  • Voiceover and translations in additional language

Let’s get started

Contact Michael McClure at Michael.McClure@phmg.com or call +1 (872) 299 6396 to get in touch.