A new era for your brand

PHMG x The Rooms & Views Group

Wherever your customers are, establish lasting partnerships with messaging, music and voice that reflects the value of each business.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

Helping transform spaces with unwavering support, expertise and innovation.

For the Rooms and Views Group, every interaction is a window of opportunity – a chance to build lasting relationships, cross-sell and cement your reputation in the glazing industry. Often, that starts with a phone call.

At PHMG, we make sure that first impression reflects each of your brands – professional, approachable and rooted in quality customer service.

Whether it’s guiding callers to the right department, promoting your innovative products, or educating customers on your sister companies, we help you turn hold times into branded opportunities.

We don’t stop at the phone. We extend that personal touch to video content and branded posts for your social channels – keeping your community engaged and your message consistent across every platform.

With PHMG, you’ll reinforce the value behind every project – creating standout experiences that give contractors a clearer view of your expertise.

The result? A sound as polished and professional as the Rooms and Views Group itself.

Clarity in every conversation

Keeping callers confident

You provide window solutions that bring safety and comfort. Our world-class creatives echo that through custom music, messaging and voice artistry – establishing a refined yet welcoming tone to match each of your brands’ distinct personalities.

Tailored for your brand

Every word, note and sound is crafted exclusively for each brand within the Rooms and Views family – communicating your individual values, standards and expertise across all touchpoints.

Answers before you answer

Keep callers engaged and informed with helpful updates on your latest projects, seasonal services and FAQs – so they feel supported long before you pick up the phone.

Maximizing every opportunity

A smart, optimised phone system doesn’t just connect calls – it saves sales by shortening perceived wait times, creates a more enjoyable customer experience, and captures every opportunity with out-of-hours messaging and professional voicemails.

One voice, endless possibilities

With PHMG, consistency and distinction come together. Your signature sound will echo your trusted service across each business, while allowing for scalable, tailored updates – ensuring every call feels unmistakably you.

Here’s an example we crafted for you

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Rooms and Views’ Caller Experience Before and After

With PHMG, every call is an opportunity, with clear automated greetings that route callers to right department, service or team member, first time.

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Room and Views’ Full Demo

Welcoming, encouraging and experienced – all designed to reflect Rooms and Views’ credibility amongst contractors. That same attention to detail is applied to every message and seamlessly uploaded to your phone systems with exceptional support from us.

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NBPW Caller Experience Before and After

A customised before-and-after example.

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NBPW Full Demo

Capturing your commitment and values, New Build PVCu Windows’ Audio Branding reflects everything you stand for. You’ll receive regular updates that align with your goals and priorities, uploaded on time, every time – in the same reassuring voice.

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Evoframes’ Caller Experience Before and After

Now, every interaction can reflect Evoframes’ reputation for reliability, with clear automated greetings that direct callers to where they need to be, without fail.

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Evoframes’ Full Demo

With warmth and capability working hand in hand, every word reflects Evoframes’ reputation and value to the caller. Each element is tailored to your needs – carrying the same presence and impact across all your marketing channels.

Grow your credibility with Complete Caller Experience

From the moment the phone rings, the Rooms and Views Group sets the standard.

Our Complete Caller Experience ensures every caller hears the same professionalism, trusted service, and integrity you deliver across every business.

Play Video

Case Study: King and Moffatt Building Services

“We use PHMG for our audio branding and I would highly recommend them. From the first consultation, their team listened deeply and guided us with creative insight. They are proactive and worked closely with us to ensure we were delivering high quality and relevant content to our network of clients. They also translated our audio branding for our office locations in Germany and The Netherlands too which ensure the same message was being delivered from all of our office locations”

Padraic King, Associate Director

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Rooms & Views Group journey.

Give the caliber of care your customers expect with Complete Caller Experience

From the moment the phone rings, the The Rooms & Views Group experience begins – Our Complete Caller Experience ensures every caller hears the same professionalism, trusted service and integrity you deliver in person.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
OUR CLIENTS

In good company

Your Package

Brand Sound

Included in the package:

  • Licensing for On-Hold Marketing productions across X locations
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

Let’s get started

Contact Peter Evans at PeterJ.Evans@phmg.com or call +44 161 528 1751 to get in touch.