A new era for your brand

PHMG × Remondis

Wherever your customers connect, establish lasting partnerships with messaging, music and voice that sharpens your competitive edge and affirms your waste management, recycling, and recovery excellence.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

…delivering cutting-edge waste management services to local and national businesses of all sizes.

For Remondis, every interaction a chance to reflect your promise for consistent, compliant, and cost-efficient waste management services. Often, that starts with a phone call.

At PHMG, we make sure that first impression mirrors your service – people-focused and locally driven, yet truly world-class.

Whether it’s guiding callers to the right department, sharing technical expertise, or cross-selling your service offerings, we help you turn hold times into branded opportunities.

We don’t stop at the phone. We extend that personal touch to video content and branded posts for your social channels – keeping your community engaged and your message consistent across every platform.

With PHMG, you’ll reinforce the value behind each location – creating standout experiences that go beyond skip hire and commercial collections.

The result? A sound as polished and professional as Remondis itself.

Turning waste into worth

Keeping callers confident

You deliver solutions that help businesses stay on track for the future. Our creatives echo that through custom music, messaging and voice artistry – establishing a welcoming, experienced tone to match your identity.

Tailored to your brand

Every word, note and sound is crafted exclusively around Remondis – communicating your individual values, standards, and expertise as one of the world’s largest waste management companies.

Answer before you answer

Keep callers engaged and informed with helpful updates on your services, new offerings, accreditations, and FAQs – so they feel supported across all touchpoints.

Maximizing every opportunity

A smart, optimized phone system doesn’t just connect calls – it saves sales by shortening perceived wait times, creates a more enjoyable customer experience, and captures every opportunity with out-of-hours messaging and professional voicemails.

One voice, endless possibilities

With PHMG, consistency and distinction come together. Your signature sound will echo your values, while allowing for localised updates – ensuring every caller experience feels unmistakably Remondis.

Here’s an example we crafted for you

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Audio Branding

Familiar, friendly and experienced – all designed to reflect Remondis’ reputation for outstanding waste management services. You’ll get the same attention to detail for each location, seamlessly uploaded to your phone systems with exceptional support from us.

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Auto Attendant

Now, callers get clarity before the first hello, with accurate routing options delivered in the same approachable voice.

Case Study: Enva

“A brand is built on all the various interactions you have with customers, employees, and everyone – and on-hold is another platform that must be considered. On-Hold Marketing allows us to appear far more professional – and you can’t put a price on the image you create. PHMG’s service is fantastic, too.  I would wholeheartedly recommend them.”

John McCrudden, Marketing

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Remondis journey.

Giving your callers the 5-star treatment with Complete Caller Experience

From the moment the phone rings, the Remondis experience begins.

Our Complete Caller Experience ensures every caller hears the same professionalism, trusted service, and integrity you deliver in person – shaping a consistent journey where callers feel valued and cared for.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.

Grow your credibility with Complete Caller Experience

From the moment the phone rings, the Remondis sets the standard.

Our Complete Caller Experience ensures every caller hears the same professionalism, trusted service, and integrity you deliver across every business.

Play Video

GoTo Connect – Where Every Call Builds Your Brand

Running a business is hard enough without worrying about your phone system. That’s why we’ve partnered with GoTo Connect – combining their cutting-edge cloud telephony with PHMG’s expert setup, bespoke audio branding, and 24/7 support.

Purpose-Built Caller Experience
Our solution offers custom messages and branded audio, designated call flows that reflect your business, can work from any device, and multi-site use.
End-to-End Support
Setup, configuration, testing, and onboarding managed by PHMG experts.
Cost-Saving, Scalable Platform
Requires no expensive hardware, delivers better call quality with less downtime, and grows and adapts alongside your business.
Stress-Free Setup
We provide clear steps with minimal input required, along with ongoing optimisation and support to ensure continued success.
Purpose-Built Caller Experience
Our solution offers custom messages and branded audio, designated call flows that reflect your business, can work from any device, and multi-site use.
End-to-End Support
Setup, configuration, testing, and onboarding managed by PHMG experts.
Cost-Saving, Scalable Platform
Requires no expensive hardware, delivers better call quality with less downtime, and grows and adapts alongside your business.
Stress-Free Setup
We provide clear steps with minimal input required, along with ongoing optimisation and support to ensure continued success.
OUR CLIENTS

In good company

Your Package

Brand Sound

Included in the package:

  • Licensing for On-Hold Marketing productions across one location
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

+ Multi-Language

  • Voiceover and translations in additional language

+ Voice Pro

  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist

Let’s get started

Contact Peter Evans at PeterJ.Evans@phmg.com or call +44 784 120 3142 to get in touch.