A new era for your brand

PHMG × Arizona Auto Parts

From repair shops to weekend mechanics, connect with every caller through messaging, music and voice that reflect the true spirit of Arizona Auto Parts – reliable, knowledgeable and built on over a century of trust.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

Finding the right part fast to serve your community with integrity – just like you’ve done since 1919. 

Often, your customers’ first experience with you isn’t in your warehouse or on your lot – it’s through a phone call.

At PHMG, we make sure that first impression mirrors your service – efficient, dependable and customer-first. 

Whether it’s guiding callers to the right department, highlighting current promotions, or sharing updates on new arrivals, we help you turn hold time into branded opportunities. 

And we don’t stop at the phone. We extend that same trusted voice to video content and branded posts for your social channels – keeping your customers engaged and your message consistent, everywhere. 

With PHMG, you’ll reinforce the value behind every part you sell – creating standout experiences that go far beyond the counter. 

The result? A sound as solid and distinctive as Arizona Auto Parts itself. 

Powered by sound

Keeping callers confident

Your reputation is built on an unwavering commitment to your customers’ needs. Our creatives echo that through custom music, messaging and voice artistry – establishing a confident, professional tone that reflects your expertise.

Tailored to your brand

Every sound is designed exclusively for Arizona Auto Parts – communicating your values of quality, efficiency and reliability at every touchpoint.

Answer before you answer

Keep callers informed with updates on stock, arrivals and services – so they feel supported before you even get to the phone.

Maximizing every opportunity

A smarter phone system doesn’t just connect calls… it reduces wait times, strengthens loyalty and ensures every customer feels taken care of on their journey.

One voice, endless possibilities

Your sound will capture what makes Arizona Auto Parts stand out: trusted experience, reliable service, and a commitment to keeping drivers driving. Although your parts are recycled, we’ll provide a voice that’s built just for you. 

Here’s an example we crafted for you

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Audio Branding in Action

Confident, knowledgeable and approachable – designed to reflect Arizona Auto Parts’ standing as a trusted name in recycled auto parts. We’ll apply the same attention to detail across every message, with seamless implementation and ongoing support. 

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Your Before and After

You deserve to sound just as good as you look. Our custom scripting, music, and voice artistry work in harmony with your video content to highlight your values of reliability, quality and community – creating a more engaging, audio-visual experience. 

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Your Voicemail

With PHMG, even the calls you miss can reflect your longstanding reputation for reliability, with clear automated greetings that maintain your personable approach when you can’t answer in person. 

Xpertech Auto Repair

“Partnering with PHMG was a game-changer for Xpertech Auto Repair. Before, our hold time didn’t reflect the level of service we deliver. Now, with custom branding, a signature background sound, and a voice that captures our personality, our phones work as an extension of our marketing.”

Kathleen Callahan
—Owner

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Arizona Auto Parts journey.

Keep your customer journey firing on all cylinders with Complete Caller Experience 

From the moment the phone rings, the Arizona Auto Parts journey begins.

Our Complete Caller Experience ensures every caller hears the same professionalism and dependability you deliver in person – creating a consistent journey where every customer feels supported.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
OUR CLIENTS

In good company

Your Package

Brand Sound

Included in the package:

  • Licensing for On-Hold Marketing productions across 1 location
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

+ Multi-Language

  • Voiceover and translations in additional language

+ Voice Pro

  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist

Brand Sound Pro

Included in the package:

  • Licensing for On-Hold Marketing productions across 1 location
  • Unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Brand-Sound Pro to play your exclusive music track across any marketing channel
  • Creative Workshop with an industry-leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Playlist of on-brand tracks for every move and moment
  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist
  • Multi Language voiceover and translations in over 100 languages
  • Complete Caller Experience to streamline the full caller journey
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Dedicated Key Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

Let’s get started

Contact Bryan Hartzell at Bryan.Hartzell@phmg.com or call 480-601-8557 to get in touch.