A new era for your brand

PHMG × Abbey House Dental

Wherever your customers are, create a personal connection with messaging, music, and voice that make them feel at home.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

Creating beautiful, healthy smiles through state-of-the-art dentistry delivered with compassion.

For Abbey House Dental, every interaction is an opportunity to calm anxieties, build trust and showcase your dedication to patient-focused care. And often, that experience begins with a phone call.

At PHMG, we ensure that your callers’ first impression of you reflects your reputation – approachable, expert and caring.

Whether you’re guiding new patients to the right practice, answering common queries, or highlighting special treatments, we help you transform hold times into meaningful, branded experiences.

And it doesn’t stop at the phone. We extend your voice and values across video and social media content – so patients feel informed, connected and cared for at every touchpoint.

With PHMG, you’ll strengthen the patient journey before they even step through the door.

The result? A sound that’s as polished and reassuring as Abbey House Dental itself.

Showing the value of quality

Reassurance from the start

You offer the expertise and gentle approach that turns even the most anxious visitors into lifelong patients. Our world-class creatives echo this through custom music, messaging and voice artistry – projecting warmth, trust and professionalism before the first hello.

Reflecting your values

Every element is tailored exclusively to Abbey House Dental – communicating your commitment to quality care, family-focused ethos and dedication to delivering positive experiences to every patient.

Answer before you answer

Keep callers informed with updates on treatments, opening hours, patient offers and FAQs – ensuring they feel guided and supported before they even meet your team.

Making every interaction count

A smart, optimised phone system doesn’t just connect calls – it strengthens loyalty by reducing wait times, promoting caller comfort and ensuring patients quickly reach the right professional.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the warmth, trust and clinical excellence Abbey House Dental is known for – with seasonal and local updates that keep every interaction relevant, reassuring and unmistakably you.

Here’s an example we crafted for you

0:00 0:00

Your Before and After

You deserve to sound just as good as you look. Our custom scripting, music and voice artistry work in harmony with your video content to highlight your values of quality and expertise – creating a more engaging, audio-visual experience.

0:00 0:00

Your Voicemail

With PHMG, even the calls you miss can reflect your reputation for patient care, with clear automated greetings that maintain a personable approach when you can’t answer in person.

0:00 0:00

Audio Branding in Action

Friendly, calming, and confident – designed to mirror Abbey House Dental’s reputation for outstanding patient care, while putting every caller at ease.

You’ll receive the same attention to detail across your practice, with seamless integration into your phone system and ongoing support from our team.

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Abbey House Dental journey.

London Medical

“PHMG are a joy to work with – they delivered world-class standard in both product and customer service. From first contact, we’ve liaised with bright, helpful, ‘can-do’ people who fully deliver, and we now have pristine Auto-Attendant and On-Hold Marketing productions in place to promote our business to a pitch-perfect degree.”

Gareth McCallion,
House Manager

Keep Customers Confident with Complete Caller Experience

From the moment the phone rings, the Abbey House Dental experience begins.

Our Complete Caller Experience ensures every caller hears the same professionalism, compassion and personalised service they’d expect in person – creating a consistent patient journey that reassures, comforts and builds that all-important trust.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
OUR CLIENTS

In good company

Your Package

Brand Sound

Included in the package:

  • Licensing for On-Hold Marketing productions across 4 locations
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

+ Multi-Language

  • Voiceover and translations in additional language

+ Voice Pro

  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist

Let’s get started

Contact Tom Bamber at Tom.Bamber@phmg.com or call 0161 888 5782 to get in touch.