A new era for your brand

PHMG × Prime AE Group

Wherever your customers are, create a personal connection with messaging, music, and voice that make them feel at home.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

…delivering forward-thinking architecture and engineering solutions that strengthen communities across the US.

For Prime AE, every interaction is an opportunity to demonstrate technical precision, strategic thinking and long-term partnership. Often, that starts with a phone call.
At PHMG, we make sure that all-important first impression mirrors your reputation – innovative, trustworthy and community-driven.

Whether it’s supporting municipal projects, coordinating with commercial stakeholders or guiding clients through infrastructure and design inquiries, we help you turn hold times into branded opportunities.

And we don’t stop at the phone. We extend that personal touch to high-performing video content and branded posts for your social channels – keeping your community engaged and message consistent across every platform.

With PHMG, you’ll reinforce the value behind each of your services – creating distinctive experiences that come together to form an unforgettable brand.
The result? A sound as polished and professional as Prime AE itself.

Showing the value of quality

Keeping callers confident

Your clients depend on clarity and expertise. Our world-class creatives echo that expectation through custom music, messaging and voice artistry – projecting a composed, authoritative and optimistic tone across every touchpoint.

Tailored to your brand

Every word, note and sound is crafted exclusively for Prime AE Group – reflecting your multidisciplinary approach and commitment to thoughtful, community-focused ideas

Answers before you answer

Before your teams pick up, callers can get to grips with the details they need most – office locations, department routing options, updates to business hours, project guidance… the choice is yours.

Maximizing every opportunity

A smart, optimized phone system doesn’t just connect calls – it strengthens client relationships by shortening perceived wait times and ensuring callers always get through to the right team member.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service you provide across every location – while creating opportunities for scalable, localised updates and deeper customer connection at each one.

Here’s an example we crafted for you

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Audio Branding

Every second on hold is a chance to deliver your message – so don’t waste a single one. Hear the difference a professional, personal production from PHMG can make.

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Before & After

You deserve to sound just as good as you look. Our custom scripting, music, and voice artistry work in harmony with your video content to highlight your engineering expertise, architectural vision and community impact – for a more immersive audio-visual experience.

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Auto Attendant

Authoritative, innovative, futureproof – delivered with the clarity and confidence your callers expect.
You’ll get the same attention to detail for each message and location, seamlessly uploaded to your phone systems with exceptional support from us.

Case Study

“We use PHMG for our audio branding and I would highly recommend them. From the first consultation, their team listened deeply and guided us with creative insight. They are proactive and worked closely with us to ensure we were delivering high quality and relevant content to our network of clients. They also translated our audio branding for our office locations in Germany and The Netherlands too which ensure the same message was being delivered from all of our office locations”

Padraic King, Associate Director
King and Moffatt Building Services

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Prime AE journey.

OUR CLIENTS

In good company

Your Package

Brand Symphony

Included in the package:

  • Licensing for On-Hold Marketing productions
  • Grammy award winning composition and production to create a unique piece of music tailored to your business
  • Globally renowned Copywriters trusted by global brand leaders
  • Choice of over 300 global voiceover artists
  • Brand Symphony™ to play your exclusive music track in any marketing channel you wish
  • Tailored Brand Workshop with our leading genre specific award-winning composers to uncover your unique sound
  • Music and Voice for Advertising – align your brand across broadcasting channels
  • Audio Production for Video to elevate your video marketing
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Playlist of on-brand tracks for every move and moment
  • Voiceover Suite for all non-broadcast channels (60 minutes a year)
  • Directed Voice Session with your chosen voice artist
  • Multi-Language voiceover and translations
  • Animated Visual Logo
  • Immersive Collaborative Experience with the development of your sonic identity
  • Complete installation and upload
  • Studio time
  • Personal Creative Consultant and a dedicated Key Account Manager to manage your projects

Let’s get started

Contact Peter Evans at PeterJ.Evans@phmg.com or call +44 161 528 1751 to get in touch.