A new era for your brand

PHMG × Marley Ltd

Wherever your customers are, create a personal connection with messaging, music, and voice that make them feel at home.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

…equipping the construction sector with high quality roofing solutions.

For Marley, every interaction is a chance to establish trust, cross-sell and reinforce your reputation in the roofing industry. Often, that starts with a phone call.

At PHMG, we make sure that first impression mirrors your service – professional, honest and rooted in integrity. Whether it’s guiding callers to the right department, sharing your technical expertise, or promoting your latest innovations, we help you turn hold times into branded opportunities.

We don’t stop at the phone. We extend that personal touch to video content and branded posts for your social channels – keeping your community engaged and your message consistent across every platform. With PHMG, you’ll reinforce the value behind every roofing solution – creating standout experiences that go beyond the shingles and slate. The result? A sound as polished and professional as Marley itself.

On Top, Every Time

Keeping callers confident

You deliver innovative roofing solutions that give contractors and consumers lasting value and peace of mind. Our world-class creatives echo that through custom music, messaging and voice artistry – establishing a warm, experienced tone to match your identity.

Tailored to your brand

Every word, note and sound is exclusively designed around Marley – communicating your values, standards and position as the UK’s leading roof systems manufacturer.

Answer before you answer

Keep callers engaged and informed with helpful updates on your new products, training courses, technical services and FAQs – so they feel supported to hit the ground running.

Maximising every opportunity

A smart, optimised phone system doesn’t just connect calls – it saves sales by shortening perceived wait times, creates a more enjoyable customer experience, and ensures your callers always get through to the right team member.

One voice, endless possibilities

With PHMG, consistency and distinction come together. Your signature sound will echo your values across every location, while allowing for localised updates – ensuring every caller experience feels unmistakably Marley.

Here’s an example we crafted for you

0:00 0:00

Your Audio Branding

Familiar, friendly and experienced – all designed to reflect Marley’s reputation for outstanding craftsmanship in the roofing industry. You’ll get the same attention to detail for each location, seamlessly uploaded to your phone systems with exceptional support from us.

0:00 0:00

Your Auto Attendant

Now, callers get clarity from the first hello, with accurate routing options delivered in the same approachable voice.

0:00 0:00

Your Out of Hours

With us, even the calls you miss can reflect Marley’s reputation for reliability, with clear automated greetings that continue to build trust when you can’t answer in person.

Your Video Before and After

Capturing attention from the very first frame, our sleek music, scripting and voice artistry set the stage for an immersive experience that feels both informative and personal – echoing your mission across social platforms, long after the screen fades to black.

Play Video

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Marley journey.

King and Moffatt Building Services

“We use PHMG for our audio branding and I would highly recommend them. From the first consultation, their team listened deeply and guided us with creative insight. They are proactive and worked closely with us to ensure we were delivering high quality and relevant content to our network of clients. They also translated our audio branding for our office locations in Germany and The Netherlands too which ensure the same message was being delivered from all of our office locations”

Padraic King, Associate Director

Raise the standards with Complete Caller Experience

From the moment the phone rings, the Marley experience begins.

Our Complete Caller Experience ensures every caller hears the same professionalism, trusted service and integrity you deliver in person – shaping a consistent journey where callers feel valued and cared for.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
OUR CLIENTS

In good company

Your Package

Brand Sound Pro

Included in the package:

  • Licensing for On-Hold Marketing productions across 7 locations
  • Unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Brand-Sound Pro to play your exclusive music track across any marketing channel
  • Creative Workshop with an industry-leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Playlist of on-brand tracks for every move and moment
  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist
  • Multi Language voiceover and translations in over 100 languages
  • Complete Caller Experience to streamline the full caller journey
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Dedicated Key Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

Let’s get started

Contact Peter Evans at PeterJ.Evans@phmg.com or call +44 161 528 1751 to get in touch.